Asset Manager

Fusion

HCR is seeking a detail-oriented Software Asset Management Analyst to support software request processing, licensing compliance, and business systems analysis with our government client. This role works closely with IT teams and business stakeholders to ensure software assets are properly tracked, compliant, and aligned with organizational needs.

• Process and manage software requests through tools such as Flexera and Service Now.
• Ensure compliance with software licensing and usage requirements.
• Partner with desktop engineering teams to deploy requested software and maintain accurate asset records.
• Proactively verify that annual maintenance agreements are in place prior to software installation.
• Analyze business information systems using a systems-based approach to identify issues and recommend appropriate solutions, including continuous improvement opportunities.
• Assist with gathering, documenting, and analyzing business and technical requirements.
• Collaborate with process owners and team members to ensure requirements are clearly defined and met.
• Support project documentation, process mapping, and workflow analysis as needed.
• Perform data entry and respond to information requests using reporting tools and systems.
• Coordinate or participate in project activities such as testing, implementation, and end-user training.
• Communicate effectively with stakeholders at all levels of the organization.
• Perform additional duties as assigned by management.

• Bachelor’s degree in a related field or two (2) years of equivalent training and experience.
• Minimum of two (2) years of experience in software asset management or a related discipline.
• Prior project management experience is a plus.
• Strong critical thinking and problem-solving skills with the ability to evaluate alternatives and implement effective solutions.
• Excellent collaboration and communication skills; able to facilitate discussions and resolve conflicts.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Demonstrated decision-making skills, including knowing when to elevate issues and assessing risk and long-term impact.
• Software Asset Management certifications (e.g., CSAM, SAMS) are a plus.
• Experience with SharePoint, Microsoft Project, and Power BI preferred.
• Familiarity with Flexera or similar software asset tracking tools preferred.
• Working knowledge of Service Now incident and request tracking.