Transfer Center Coordinator

Overview

Transfer Center Coordinator — FULL-TIME Opportunity. Immediate hiring. $21.50 per hour.

The All-Access Transfer Center (AATC) Coordinator (Trainee, IA/B, IIA/B, IIIA/B, IVA/B, Preceptor and Shift Lead) is responsible for receiving and coordinating emergency and non-emergency patient transfer and transport requests via air or ground ambulance. Transfer Center Coordinators routinely interact with external and internal customers, including hospital personnel, physicians, administrators, transport vendors, and other key personnel.

• Answer emergency and non-emergency transport telephone lines and coordinate all requests for transfer and transport promptly, courteously, and with a high degree of customer service.
• Respond appropriately applying discretion and independent judgment to a variety of requests to best:
  • Gather pertinent information to process patient transfer requests and arrange transportation
• Demonstrate compliance with all established policies and procedures as they apply to the coordination of patient referral and transport
• Learn and comply with local EMS policies, procedures, processes, and protocols
• Learn and demonstrate applicable knowledge of EMTALA and Title regulations about transfer center requests
• Learn and demonstrate coordination with Physicians, Case Managers, and facility staff to effectively document consults and transfer requests
• Learn and demonstrate process requests for critical MD to MD consults and transfer requests for contracted facilities
• Track and monitor the location and status of ground and air ambulances concerning patient transfer requests
• Develop a high familiarity with client service area geography and medical facilities
• Prioritize tasks, adhere to deadlines, and provide status updates on assigned projects
• Learn to operate technical equipment components necessary for the performance of job duties
• Participate in quality assurance (QA) and Continuous Quality Improvement (CQI) programs

• High School diploma or equivalent
• Two-year degree in a related field preferred
• Current or previously held EMT certification, Medical Assistant, Case Manager or equivalent education/experience preferred
• Preferred 6 months to 1 year prior experience in the health care environment
• Preferred 1 year customer service experience
• EMS dispatch experience preferred
• Knowledge of medical terminology required
• Computer-based phone systems, VOIP/Digital

As a quality air medical transport service, REACH is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Learn how our values are at the core of our services and check out our comprehensive benefit options at

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.