Manufacturing Process Documentation Specialist

Company Overview

Cowles Operating Company, a wholly owned subsidiary of

C. Cowles and Company, is a leading manufacturer in the heating industry (oil, gas and biofuel burners + safety controls used in residential, commercial and industrial heating) as well as extruded plastic products (for automotive applications, medical applications, and more). Cowles Operating Company is located in North Haven, Connecticut in a modern 220,000 sq. foot facility housing our factory, laboratory and office space.

Cowles Operating Company’s divisions maintain leadership roles in the industries they serve.

Under the direction of the Production Manager, this role focuses on creating clear, accurate, and easy‑to‑follow work instructions for assembly operations. The position supports production by documenting processes, updating instructions, and ensuring that assemblers have the information they need to perform their tasks correctly and safely.

• Create and update assembly work instructions, visual guides, and related documentation.
• Translate technical assembly steps into clear, user‑friendly instructions for production staff.
• Maintain document control, including revisions and version tracking.
• Observe assembly processes on the production floor to ensure instructions reflect current practices.
• Work with production, quality, and engineering teams to clarify steps and resolve documentation gaps.
• Capture photos or diagrams to support written instructions.
• Assist with organizing workflow documentation and basic production process mapping.
• Perform other documentation-related tasks as assigned.

• Experience in manufacturing, assembly, or technical documentation (or equivalent combination).
• Strong writing and communication skills.
• Ability to understand and simplify technical information.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Ability to work collaboratively with production and quality teams.

• Ability to stand, walk, or sit for extended periods while observing production processes.
• Occasional lifting up to 40 lbs.
• Close vision required for reviewing documents and assembly details.
• Occasional bending, kneeling, or reaching during process observation.

• Familiarity with manufacturing or assembly environments.
• Basic understanding of lean principles (not required).
• Problem‑solving mindset and attention to detail.
• Bilingual English/Spanish is a plus but not required.

• Primarily production‑floor and office settings.
• Occasional exposure to moving mechanical parts.
• Moderate noise level typical of manufacturing environments.

Cowles Operating Company offers a great work environment, professional development, challenging careers, and competitive compensation. Cowles Operating Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Cowles Operating Company will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen, background check and physical.

Relocation Assistance Provided:
No