Client Coordinator Job North Haven area,Connecticut USA,Entertainment & Gaming

Overview

Ideal Image is North America’s #1 medical aesthetics brand, making personal aesthetics and wellness services more affordable, accessible, and effective than ever before. Ideal Image provides a personalized and premium experience that delivers real results and empowers women through every step of their self-care journey. Come join us as we redefine the beauty ideal.

The Client Coordinator directly supports the sales and operational performance of the clinic through customer engagement and loyalty activities. The Client Coordinator will meet and greet all incoming clients. You will foster and nurture positive relationships with clients and ensure all procedures, practices, client interactions, and environmental factors unequivocally promote and achieve a favorable client experience.

Responsibilities

Client Experience:

Greets clients and visitors into the clinic by standing and extending a warm welcome.

Answers the phone and can accurately manage multiple client priorities (troubleshooting calls, schedules, and clinic operational activities).

Provides world-class customer service to establish and maintain relationships with clients to ensure overall satisfaction while growing and retaining clients.

Manages treatment book schedules through assisting clients with scheduling needs and schedule optimization.

Assists clients by checking them in and out, including payment management.

Provides clinic tours as needed to new clients.

Actively recommends, promotes, educates, and sells medical aesthetic services and products.

Clinic Operations:

Verifies client information, medical history, and confirms purpose of visit in accordance with protocols.

Chaperones services as needed.

Ensures clinic email is reviewed and handled accordingly.

Maintains cleanliness of the clinic, including cleaning of treatment rooms and stocking.

Assists in inventory intake and recordkeeping, ordering supplies.

Handles HIPAA protected record keeping, including creation of medical charts, filing, storage management, and archiving.

Adheres to professional standards, policies, and procedures; and federal, state, and local requirements.

Maintains professional and collaborative relationships with clients, leadership, and sales teams to achieve company goals and personal performance goals.

Other Client Coordinator duties as assigned.

Qualifications

Client Coordinator Qualifications:

High School Diploma or equivalent.

1+ years of sales and/or customer service experience in a retail, restaurant, or related in-person environment.

Working knowledge of business tools (MS Office Suite, phone systems, Point of Sale systems, CRM).

Proven track record of creating excellent customer experiences.

Ability to multitask and prioritize client experience with clinic operational duties.

Ability to operate with a high degree of integrity and confidentiality with sensitive, customer health-related information.

Ability to gain a working knowledge of products and services to assist with client questions.

Rapid learner with the ability to grasp concepts and protocols.

Maintaining a professional appearance and demeanor at all times.

Ability to work in a dynamic, fast-paced environment, and keep up with a high volume of activity and continuous growth/change.

Clear and engaging communication skills, including effective written and oral communication.

Why Ideal Image?

Compensation:

Competitive compensation and bonus opportunities.

Comprehensive benefits:

Medical, dental, and vision benefits, with Flexible Spending Accounts and Health Savings Accounts.
401k Plan with Employer Match.
Employer-paid life insurance and short-term disability.

Paid time off:

Company paid holidays and vacation days.

Additional benefits:

Discounted cosmetic services for employee, family, and friends.
Cosmetic products discount.
Supplemental Voluntary Benefits with Allstate.
Discounted fitness club memberships.
Discounted tickets, products, services, and more through Tickets at Work.
Promotional opportunities.
Amazing company culture.
And more!

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation requests that do not cause undue hardship to the company may be approved to enable individuals with disabilities to perform the essential functions, if that would not hinder or prevent performance of duties or be of a safety concern.

Key to denote % of time requirements necessary to perform essential functions of this job.

0% = Zero (O) 1-35% = Little (L) 36-70% = Moderate (M) 71-100% = Great (G)

Physical Requirements:
Light:
Lifting 0-10 lbs.
Moderate:
Lifting 0-25 lbs.
Heavy:
Lifting 25+ lbs.

Working Conditions and Schedules:

G - Interacting with co-workers, vendors, and customers.
L - Exposed at times to fumes or airborne particles, toxic or caustic chemicals, extreme heat, risk of electrical shock, and vibration.
L - Exposed to various noise levels (L= private office, M= showroom/service area, G= jackhammer/metal works/heavy…


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