Data Center Facilities Technician

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Multi Skilled Operator (MSO)to join our team and drive our relationships with hyperscale clients to new heights.

This is an on-site position based in Ellendale, ND, with relocation assistance available.

Job Description:

The MSO is responsible, as part of a team, for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. The MSO primarily interacts with Data Center Operators (DCOs), clients, and vendors. Data center equipment that supports mission-critical servers must maintain better than 99.999% uptime.

This equipment includes, but is not limited to, emergency diesel generators, electrical switch gear, UPSs, PDUs, AHUs, chillers, cooling towers, chemical treatment systems, pumps, motors, VFDs, and building automation systems, and a basic understanding of this equipment would be preferred.

The MSO also provides comprehensive data center white space support for IT infrastructure, which may include monitoring, troubleshooting, reporting, and day-to-day maintenance – all of this being site-dependent and as per the service level agreements with our clients. MSOs are also responsible for using event monitoring and management systems to provide notifications and escalations to stakeholders during service outages.

Site

Location:

We operate a 24-hour facility where work hours (shifts) are assigned as needed to ensure job functions are performed satisfactorily, compliance is maintained, and the company operates efficiently. Certain positions, as specified in your offer letter, may require working irregular hours, such as nights, weekends, overtime, alternating shifts, and under various conditions, including outdoor work during extreme weather or in hazardous environments.

This description does not cover all duties that may be required. Employees must follow any job-related instructions and perform other duties as assigned. Successful performance requires these necessary skills, aptitudes, and abilities.

Salute Benefits That Put You First

We know life doesn’t stop when work begins, that’s why we offer perks designed to support your well-being, your family, and your future:

• Time to Recharge:
  
  Enjoy8 company-paid holidays,2 floating holidays, andPTOso you can rest, celebrate, and take care of what matters most.
• Comprehensive Benefits Package:
  
  Including Medical, Dental, and Vision that you canenroll in starting onDay
  1. Coverage begins the first of the month following 30-days of employment.
• Peace of Mind:
  The Employee Assistance Programis available to all employees, even if you do not participate in the benefits package.
• Your financial future matters:
  
  Enjoy our employer-supported 401(K) with immediate 100% vesting, plus a 3% employer matchand a 50% match on the next 2%.
• Wellness Support:
  
  Access toHSA,mental health resources,andgym discounts—because your health matters.
• Extra Protection & Perks:
  
  Through discounted group programs, such aslegal services,home & auto insurance,pet insurance, andID theft protection for life’s unexpected moments.

Skills/Responsibilities/Experience/Knowledge:

• Basic knowledge of site facility infrastructure regarding power, thermal management and associated systems.
• Working knowledge of facility equipment including, but not limited to, pumps, compressors, CRACs, UPS, generators, switch gear, BMS, life-safety systems, security systems and more.
• Work with senior colleagues, team members, vendors and other stakeholders to test and install data center infrastructure equipment and services.
• Work closely with senior staff to ensure that operational services functionality meets or exceeds customer expectations for performance, reliability, escalation, and communication, as per SLA.
• Work closely with vendors to resolve service-affecting incidents and/or outages.
• Troubleshoot infrastructure and equipment problems, placing service calls when problems remain unresolved.
• Provide data center white space support to managed services, including, but not limited to:
• routers and switches
• other customer or self-owned digital infrastructure
• Perform trouble isolation and resolution as needed.
• Perform maintenance as needed/directed.
• Perform day-to-day operations, functional maintenance on infrastructure equipment to ensure the reliability and resilience of the data center environment, as per checklists and procedures.
• Perform consolidated event management for all monitored equipment at the data center site.
• Provide monitoring and overall support, ensuring successful operation of all site facility and other mission-critical equipment…