Technology Support Specialist

THE THEODORE ROOSEVELT PRESIDENTIAL LIBRARY FOUNDATION

“Believe you can, and you’re halfway there.”
-Theodore Roosevelt

Since 2014, the Theodore Roosevelt Presidential Library Foundation (TRPLF) has been planning and building a new, ambitious kind of presidential library and museum. Other presidential libraries tell the story of a single individual, but the Theodore Roosevelt Presidential Library (TRPL) – being built more than a century after T.R.’s death – will do more than preserve history. The TRPL will be a people’s library, bringing Roosevelt’s values and relentless spirit to life at a critical time in our nation and world, while simultaneously championing the stories of all who “dare greatly, think boldly, care deeply, and live passionately.”

The library is currently being constructed in Medora, North Dakota, with a milestone planned for July 4, 2026 – America’s 250th anniversary. Participants at the TRPL will learn from – not just about – Roosevelt’s story, being transformed into the same stunning Badlands that served as the fulcrum in T.R.’s incredible life story. Guided by the pillar principles of leadership, citizenship, and conservation, the Foundation has partnered with innovative partners – like the award-winning architecture firm, Snøhetta, and the best-in‑class story crafters, the Future of Storytelling – to build an institution like no other.

With plans to be the most sustainable presidential library and campus ever, a revolutionary approach to interpretive design, and programming that will spread the library’s message into neighboring Theodore Roosevelt National Park and beyond across the globe, the opportunity to join a talented team in building and opening this institution is truly unique.

We are seeking a Technology Support Specialist to provide hands‑on technical support for the Theodore Roosevelt Presidential Library’s staff, exhibits, and visitor‑facing technology systems. The ideal candidate will have a strong background in IT support, troubleshooting, and end‑user assistance, with experience in hardware, software, and network systems. This role requires excellent problem‑solving skills, a customer‑focused mindset, and the ability to work collaboratively in a fast‑paced environment supporting the museum’s daily operations.

• Troubleshooting – Ability to identify, analyze, and resolve technical issues efficiently.
• Documentation – Accurately recording work, resolutions, and system changes for compliance and continuity.
• Efficiency – Managing tasks and workflows to maintain operational readiness.
• Communication – Clear and effective interaction with staff and stakeholders.
• Collaboration – Working well with team members and departments.
• Detail‑Oriented – Ensuring accuracy in work and system maintenance.
• Adaptability – Adjusting to changing priorities, emergency needs, and new technologies.
• Compliance – Following IT policies, procedures, and security requirements.
• Accountability – Taking ownership of tasks, follow‑ups, and resolutions.
• Problem‑Solving – Applying logic and creativity to resolve complex issues.

• Provide on‑site and remote technical support for museum staff, assisting with hardware, software, and network issues.
• Troubleshoot and resolve computer, printer, network, and audiovisual system issues in a timely manner.
• Support museum exhibit technology, interactive displays, kiosks, and visitor engagement systems.
• Install, configure, and maintain workstations, laptops, mobile devices, and other IT equipment.
• Provide immediate on‑site support during special events or exhibitions involving technology.

• Assist with basic network troubleshooting, including connectivity issues and Wi‑Fi support.
• Support and maintain Point of Sale (POS) systems used in museum ticketing, retail, and dining operations.
• Collaborate with IT administrators and technology vendors to monitor system performance and elevate issues when necessary.

• Monitor the performance of museum systems and software, identifying any issues or opportunities for improvement.
• Ensure that all software is…