Customer Delivery Manager

Position Title

Customer Delivery Manager

Ellendale, North Dakota

At Applied Digital, we are the epicenter of AI innovation, crafting cutting‑edge data center solutions tailored for the demands of high‑performance computing. Designed from the ground up to support AI and machine learning workloads, our infrastructure is the backbone of tomorrow’s technological advancements, including AI‑driven video and generative platforms.

• Forward‑Thinkers:
  With a keen eye on current market trends and future innovations, we adapt swiftly and lead technological evolution.
• Resilient:
  We navigate complex challenges and emerge stronger, delivering robust and reliable solutions for industry pioneers.
• Innovative Designers:
  Leveraging the latest technologies, we create visionary solutions that redefine industry standards.

At Applied Digital, we are committed to solving intricate problems, advancing business initiatives, maximizing operational efficiency, and reducing our carbon footprint. We are a team of resilient, forward‑thinking innovators driving the AI revolution.

The Customer Delivery Manager is responsible for ensuring that internal teams deliver all contractual obligations to our customers. This role requires a detail‑oriented professional who can interpret complex contracts, maintain organizational rigor, and foster collaboration across teams to address issues and drive accountability.

The ideal candidate will serve as a key liaison between customer expectations and internal execution, ensuring compliance and timely delivery.

• Review and interpret customer contracts, SLAs, and obligations.
• Monitor adherence to contractual terms and escalate non‑compliance issues.

• Track deliverables and milestones to ensure timely and accurate execution.
• Hold internal teams accountable for meeting commitments.

• Identify gaps or risks in meeting obligations and implement corrective actions.

• Partner with operations, legal, and customer success teams to resolve challenges.
• Facilitate discussions to address issues constructively and maintain customer satisfaction.

• Provide regular updates on compliance status and delivery performance to leadership.
• Maintain documentation and audit trails for contractual obligations.

• Bachelor’s degree in business administration, Operations Management, or related field or equivalent experience.
• 5+ years of experience with service‑level agreements (SLAs) and compliance frameworks.
• 5+ years of experience in customer operations, contract management, and project delivery.
• Ability to read and interpret complex contracts.
• Effective organizational skills and attention to detail.
• Proven ability to challenge teams constructively and drive accountability.
• Strong problem‑solving, communication, and stakeholder management skills.

• Experience in technology, engineering, or data center operations.
• Project Management certification (PMP or equivalent) is a plus.
• Experience working in a matrixed organization with cross‑functional teams.

Please note that Applied Digital is currently unable to sponsor new applicants for employment authorization or provide immigration‑related support for this position. This includes, but is not limited to, visa categories such as H‑1B, F‑1 OPT, F‑1 STEM OPT, F‑1 CPT, J‑1, TN, E‑2, E‑3, L‑1, O‑1, and any Employment Authorization Documents (EADs) or other work authorizations that require employer sponsorship.

• Communication:
  Clear verbal and written communication to document incidents and ensure proper shift handoffs.
• Collaboration:
  
  Ability to work closely with team members, supervisors, and cross‑functional partners.
• Adaptability:
  Flexible in responding to changes in process, tools, environment, and shift assignments.
• Accountability:
  Takes ownership of assigned tasks and follows through with minimal supervision.
• Attention to Detail:
  Maintains thorough and accurate logs, inspections, records, and documentation.
• Time Management:
  Manages time…