Campground Front Desk

There’s no organization quite like the Theodore Roosevelt Medora Foundation (TRMF). We’re a premiere tourism operation—and we’re a 501c(3) non-profit. We welcome hundreds of thousands of guests to an exciting, diverse lineup of entertainment, historical, and educational attractions—and we work tirelessly to connect people to Medora for positive life changing experiences.

TRMF was established in 1986—but our story begins before that. In 1962, nationally renowned businessman Harold Schafer took an interest in a historic old town named Medora. He loved its history, its striking location, and its potential to inspire others. So he began revitalizing the old town: he restored a historic hotel, brought the Medora Musical to town, and so much more.

It was 1986 when the Schafer family, with Harold ready to retire from business, donated all they’d created in Medora to establish the non-profit Theodore Roosevelt Medora Foundation.

In the years since, we’ve grown from a staff of a handful of folks to more than 90 full-time employees, with hundreds more seasonal workers and over 650 volunteers. We’ve awarded hundreds of thousands of dollars’ worth of scholarships to our staff. The Medora Musical has earned the attention of The New York Times. And we’ve earned a reputation as the #1 tourism and hospitality provider in North Dakota.

We are a team of people who draw inspiration from Medora. We deeply respect this place, and the people we meet here. We deliver excellence in hospitality. We work with creativity and integrity. We’re a family that values family.

We are the Theodore Roosevelt Medora Foundation.

As a member of the lodging team, a Hotel/Motel Front desk Representative will operate the front desk at the campground and assist guests with inquiries, which includes being familiar with information about Medora, the campground, and other needs during registration, stay, and checkouts.

Efficiently manage the operations of the front desk, ensuring minimal time is required for check-in and checkout.

Able to use Opera, Etix, and other computer systems or able to learn.

Collect payment using the point of sale system, Clover.

Process returns and exchanges.

Retrieve merchandise from sales floor, stock room, or other inventory locations to replenish the shop items that are understocked.

Warmly and professionally welcome all guests.

On-site and available after hours as needed to assist guests.

Direct guests to appropriate hotel or campground staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.

Handle guest issues as they arise.

Treat requests with professionalism, tact, and a courteous manner.

Ensure prompt delivery of final bills to guests.

Ensure the campground store and shared areas are neat and orderly, which may include occasional sweeping, mopping, dusting, vacuuming, disinfecting of workspace and restocking of toiletries upon need.

Able to make and answer telephone calls.

Throughout shifts, able to make reservations for motels, golf, and a number of other TRMF events.

Maintain knowledge of hotel policies including room rates, discounts, special offerings, and events with extensive knowledge of RVs.

Maintain knowledge of upcoming events, local area, and hotel offerings.

Participate in weekly safety meetings.

Participate in workplace safety meetings.

Promote sales of events and services by providing all guests with enthusiastic and accurate information for these offerings.

Interact and maintain positive relationships with guests, co-workers, and management consistent with TRMF values.

Perform other related duties as required.

None

Excellent verbal and written communication skills.

Reliable, on time, and ready for every shift.

Take ownership over all areas of the operation.

Ability to sit or stand for extended periods of time.

Excellent time management and organizational skills.

High attention to detail.

Able to learn new technical systems.

Must give exceptional service to all guests.

Must be able to troubleshoot and create solutions if…