Field Service Engineer - Northeast​/England Region

Field Service Engineer – Northeast/New England Region

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A highly skilled UPS Field Engineer is needed to apply an in-depth knowledge of UPS start‑up, testing, and operations. This role involves commissioning, maintenance, and emergency support for power electronics at customer sites, primarily in the Northeast/New England region.

• Conduct commissioning-focused design reviews, prepare test procedures and reports, and oversee on-site testing.
• Perform preventive maintenance, emergency response, equipment start‑up, and field modifications.
• Coordinate with technical support to resolve maintenance or operational issues.
• Assist in developing Methods of Procedures (MOPs).
• Report to a supervisor for any unusual issues or developments.
• Train periodically at company headquarters on testing equipment and rebuilding systems.
• Complete Field Service Reports promptly and provide proactive recommendations to clients.
• Candidate will be based from home.

• Minimum of 3–5 years’ experience. Preferred 10+ years of relevant experience.
• Skilled in troubleshooting equipment such as UPS, batteries, PDUs, STSs, etc.
• Proficient with hand tools and test equipment for maintenance and repairs.
• Strong verbal, written communication, and customer service skills.
• Ability to work independently with resourcefulness and initiative.
• Knowledge of equipment manufacturers’ specifications.
• Physically capable of bending and lifting up to 100 lbs as required.
• Willingness to work nights, weekends, and be on‑call when needed.
• Basic knowledge of computer hardware and software.
• Prior experience with third‑party UPS service providers is a plus.
• OEM factory training or experience with brands such as Emerson/Liebert/Vertiv, APC/MGE/Schneider, or Eaton/Powerware/PDI is required.
• A technical degree (e.g., DeVry, Lincoln Tech) is a plus.
• Military veterans with experience in Electrical/Mechanical systems are highly valued (Navy EMN, ETN, MMNs, Army Power Generation, Air Force Power Production, Coast Guard, etc.).
• Must have a clean driving record.
• Occasional national travel may be required for emergencies.

Candidate is preferred to live in the Northeast/New England area – ideally Massachusetts, Rhode Island, or New Hampshire.

• Competitive salary with full benefits package.
• Paid Time Off (PTO).
• 401(k) with company matching.
• Gas card and vehicle allowance.
• Comprehensive health, dental, and vision insurance (Life Insurance, Short‑Term & Long‑Term Disability).
• Growth opportunities.
• Training & Development.

This role offers stability, growth opportunities, and a supportive benefits package tailored to support our UPS Field Service Engineers in maintaining reliability and uptime for mission‑critical facilities.

If you are passionate about critical power solutions and dedicated to maintaining reliability for mission‑critical facilities, we encourage you to apply.

Mid–Senior level

Full‑time

Information Technology

Facilities Services