Customer Logistics Planner - North Chicago, IL

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Unless specifically stated otherwise, this role is "On‑Site" at the location detailed in the job post.

Are you passionate about orchestrating complex logistics that directly support patient health and global supply chain excellence? Join Abb Vie's US Shipment Center of Excellence (CoE) in North Chicago or Madison, Wisconsin. Become part of an international, collaborative Logistics and Supply Chain team driven by innovation, learning, and continuous improvement.

As a Customer Logistics Planner (CLP) in the OUS (Outside US) Customer Logistics department, you will represent commercial affiliates and coordinate across key functions—including Quality Assurance, Global Technical Compliance, Global Label Management, Finance, Planning, and Franchise teams—to manage logistics activities for markets outside the United States. In this central role, your efforts will ensure seamless global supply chain operations and consistently deliver high standards of service at optimal cost.

• Manage end-to-end order flow from SAP requisition through shipment departure, controlling process and stakeholder communication.
• Build and nurture relationships across affiliates, customers, logistics partners, and internal teams (finance, QA, planning).
• Create and maintain shipment documents for customs and payments, ensuring legal and procedural compliance.
• Monitor short-term demand changes, inventory levels, and resolve customer or order holds quickly and effectively.
• Maintain and control ERP system (SAP) parameters and master data, supporting accurate and cost-effective supply planning.
• Lead or support business reviews and regular cross‑functional process meetings.
• Initiate and implement continuous improvement initiatives and innovative solutions for supply chain optimization.
• Act as process owner for key operational functions; lead/support projects as needed.
• Support audit processes and reporting, such as KPIs and other critical supply chain metrics.
• Collaborate with other Abb Vie teams, including global colleagues in Zwolle (NL) & Dublin (IR).

Bachelor’s degree.

• Bachelor’s or Master’s degree, preferably in Logistics, Supply Chain, Operations, or Business Management.
• Minimum 3 years relevant experience in a logistics/supply chain environment.
• ERP systems expertise, with SAP preferred.
• Strong team player with a focus on continuous improvement and results.
• Highly developed networking skills for building strong supply chain relationships.
• Excellent analytical skills for KPI and process analysis; strong organizational abilities.
• Outstanding written and verbal communication skills in English.
• Demonstrated problem‑solving, negotiation, and conflict resolution skills.
• Proactive, persistent, and resilient in the face of challenges.
• Eligible to work in North Chicago, or Madison, Wisconsin.

• City:
  North Chicago
• State:
  Illinois