Desktop Support Technician

life insurance, sick time, 401(k), retirement plan

Feb 25, 2026

The Desktop Support Technician is responsible for providing on‑site technical support to end users for hardware, software, and network‑related issues. This role involves troubleshooting, diagnosing, and resolving IT problems efficiently to ensure minimal disruption to business operations. The Desktop Support Technician serves as a key point of contact between the IT department and employees, delivering high‑quality customer service and technical expertise.

• Respond promptly to service requests and incidents via phone, email, or in person.
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripheral equipment.
• Install, configure, and upgrade hardware and software according to client standards.
• Assist users with application problems, operating systems, and network connectivity.
• Document all support activities, solutions, and updates in the ticketing system.
• Collaborate with other IT staff for escalated issues and project implementation.
• Provide guidance and training to users on IT policies, procedures, and best practices.
• Maintain inventory of IT assets and ensure compliance with security protocols.

• High school diploma or equivalent; associate or bachelor's degree in information technology or related field preferred.
• 1–3 years of experience in technical support or IT helpdesk roles.
• Proficiency in Windows and macOS operating systems, Microsoft Office Suite, and common IT hardware.
• Strong problem‑solving skills and ability to work independently.
• Excellent interpersonal and communication skills.
• Customer service‑oriented attitude with attention to detail.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

• Ability to lift and move computers, monitors, and other equipment up to 25 lbs.
• Work may require walking between offices, kneeling, or crouching to access equipment.
• Standard business hours.

This is a Contract position based out of North Chicago, IL.

The pay range for this position is $20.00 – $35.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in North Chicago, IL.

This position is anticipated to close on Mar 7, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.