HR Specialist; Bilingual

Job Title

HR Specialist (Bilingual)

06 Month (Extendable up to 18 Months)

North Chicago, IL 60064 Hybrid

All interviews will be conducted with managers from Poland and will take place between 7:00 AM and 9:30 AM CST to accommodate overlapping time zones. Please prepare candidates accordingly.

• Fluent in Italian for business communication
• Fluent in Polish for business communication

Be sure they are strong in interpersonal skills, collaboration, and team building as these qualities are highly valued by the team, in addition to the specific skill sets listed below.

HRConnect is the central HR and Payroll support hub focused on delivering an excellent customer experience. Service Centers in Illinois, Tokyo, Singapore, and Krakow support FTE employees and managers with administrative and operational needs. This role, based in North Chicago, Illinois, will support Poland and Italy as part of our Europe, Middle East and Africa team.

• Answer general questions and redirect misplaced calls
• Leverage procedures, policy manuals, knowledge databases, and other reference materials to resolve employee and manager HR transactions
• Guide HR Employee Self‑Service and Manager Self‑Service transactions
• Execute select HR‑related transactions (e.g., data changes) or appropriately escalate issues as needed
• Input data into Workday for customer requests
• Escalate employee and manager inquiries to Tier II Functional Specialists when in-depth knowledge is required
• Collaborate with local Business Human Resources partners to resolve cases and continually improve processes
• Document all employee inquiries, issues, and transactions in case‑management tools (e.g., Service Now and Workday)
• Participate in continuous improvement workshops and projects as requested
• Participate in ad hoc projects as required

• Fluent in Italian for business communication
• Fluent in Polish for business communication
• High School Diploma or GED equivalent
• 1+ years of experience in Human Resources
• 1+ years of experience in customer service
• Strong customer service and interpersonal skills
• Familiarity with HR service and processes, and HRIS tools and systems (preferred)
• Proficiency with computerized data entry systems and relevant applications (preferred)
• Ability to follow standard procedures and processes
• Ability to escalade issues timely to the appropriate group
• Ability to handle confidential and sensitive information