Specialist, Customer Excellence

Company Description

Abb Vie’s mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about Abb Vie, please visit us at

Purpose The Specialist I, Low Touch Procurement works within Procurement Shared Services, which provides contracting and/or sourcing direction to multiple functional areas within the company. The role supports the Lead and is responsible for supporting, enforcing and managing the strategy at the transactional level set by the Category Management Team at the site in concert with the Corporation’s overall strategies. The position’s objective is to lead through execution of assigned transactions while deploying process efficiencies.

NOTE: This role will be a hybrid role and require 3 days in-office (Tues/Wed/Thurs) and 2 days remote (Mon/Fri).

• Understand the organization’s approved buying channels and contracting policy for goods and services and guide requestors to the appropriate buying channel Supplier Management Team.
• Support and collect due diligence information required for evaluating and approving new suppliers, in line with the Preferred Supplier Networks.
• Administrative support for purchasing projects and supplier management (contract reviews, bid summary justifications, vendor record updates, approving Purchase Orders, data analysis).
• Work with high ethical standard, in compliance with the law and Abb Vie policies and procedures.
• Support the Category Management Team strategy by enforcing the supplier preferred network, understanding the Category Management Team initiatives/priorities, having subject matter expertise and educating stakeholders.
• Effectively develop and negotiate confidentiality agreements, stand‑alone contracts and Statements of Work and any other agreement in alignment with agreed category strategies, at a financial approved and authorized for the position.
• Manage standard Procure‑to‑Pay intake contract requests within established Service Level metrics.
• Assist in the execution of process efficiency related projects that serve to improve customer experience within the Procure‑to‑Pay process.

• Bachelor’s degree or 4 years equivalent work experience.
• Minimum of 2 years of procurement/negotiation experience in purchasing, preferably pharmaceutical.
• Strong knowledge of MS Excel, PowerPoint, Word and Outlook.
• Solid experience conducting vendor negotiations.
• Strong experience in customer‑services type roles.
• Ability to prioritize and organize workload across multiple projects.
• Proficient in Microsoft Word, Excel and PowerPoint and ability to learn and utilize other software tools as necessary.
• Strong organizational skills required to coordinate and manage multiple cross‑divisional work processes and projects.

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range.
  
  This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short‑term incentive programs.

Note:

No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

Abb Vie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

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