Roadside Assistance Technician​/Tow Driver

Roadside Assistance Technician/Tow Driver

Join to apply for the Roadside Assistance Technician/Tow Driver role at AAA-The Auto Club Group

Join the Emergency Roadside Assistance team as a Roadside Assistance Technician. These technicians provide peace of mind to members by identifying and navigating vehicle problems and delivering applicable services to get them safely back on the road and back to daily life.

• Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists
• Utilize GPS and maps to locate member breakdown locations
• Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires
• Arrange for or tow member’s vehicle when the vehicle cannot be started or is unsafe to drive
• Ensure 100% member satisfaction by providing excellent customer service
• Offer value to members through On-the-Go Tow or battery tests / sales
• Provide support at special events such as parades, travel shows, Car Care or Public Relations events

• Hourly rates at $21.00 for South Carolina
• Overtime earning potential at time and a half the hourly wage
• Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am
• $1,000 sign on bonus; split payout at 90 and 180 days of employment
• Terms applying to the Sign-On Bonus per recruiter guidance
• $250 Quarterly Perfect Attendance bonus
• Fully paid training
• Medical, dental and vision benefits
• 401k with employer match
• Paid parental leave and adoption assistance
• PTO, company paid holidays, CEO days and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, rewards and more

• Have a high school diploma or equivalent and a valid driver’s license
• Are 21 years of age or older
• Possess a valid state driver’s license with minimal driving infractions / incidents
• Have experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties
• Exhibit strong customer service skills, including ability to effectively communicate to customers / members and understand the need for meeting & exceeding customer expectations
• Have the ability to lift materials weighing up to seventy-five (75) pounds
• Are able to successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre-employment and ongoing)

• Possess experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing / inflating flat tires
• Have prior tow truck driver or roadside service experience
• Can safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and / or commercial driving experience

Provides roadside service to AAA members. Works primarily out of office with frequent exposure to road hazards and temperature extremes. Spends less than 5% of the time in a temperature controlled office environment.

Interested in learning more? Apply Today!

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

AAA continues to invest in technology, pursue innovative products, and hire a highly skilled workforce to provide quality service and help members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. AAA values inclusion and welcomes diverse backgrounds, experiences, and viewpoints.

To learn more about AAA The Auto Club Group visit

Important Note:

ACG compensation is market-competitive and may include geographic pay differentials. Salary at offer is determined based on these and other factors. The statements describe principal functions but not all duties; reasonable accommodations will be made for otherwise qualified applicants to fulfill requirements. The Auto Club Group is an equal opportunity employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Regular attendance is essential. ACG may require a background and drug screen as a condition of employment.