District Manager, Retail

Summary

Ensure store managers lead stores to meet goals, continually evaluating and improving own and others' performance, and evaluating and improving retail processes, performing tasks of subordinates as needed to ensure store goals are met and or exceeded.

• Provide and ensure SMILES customer service is given to all customers and donors receive prompt, courteous service.
• Adjusting store processes and/ or assigned employee task focus based on sales and processing figures.
• Supervises and support store staff for optimal success.
• Must provide an accurate schedule to all subordinates that provides your availability.
• Must create an open-door policy environment that encourages communication and transparency.
• Provides leadership that exhibits and represents the values of the organization by always projecting a positive and reinforcing message to subordinates.
• Hires and completes hands on training to management staff for all assigned retail locations.
• Insures compliance with established security, sales, money handling, and recordkeeping procedures and practices for all assigned retail locations.
• Sets measurable and attainable goals for subordinate staff and communicates effectively to ensure understanding thereof.
• Verifies that the quality and quantity of textiles and the production of wares is adequate to obtain sales and production quotas.
• Open and/or closes a Retail Store at least once a month in absence of Store Management.
• Coordinates shipments and adjusts merchandise categories and production schedules as needed.
• Responds to customer questions, problems and complaints, resolving issues to maintain customer satisfaction.
• Insures that merchandise is priced in accordance with established standards.
• Implements seasonal planograms, floor sets, store signage, and sales promotion activities.
• Monitors and evaluates business plan and make recommendations for improved financial results to the Vice President of Donated Goods.
• Ability to complete and implement all subordinates job task.
• Leads team projects as assigned by the Vice President of Donated Goods.
• Reports known or suspected security and/or theft problems to Loss Prevention.
• Serves as a member of the Retail Management Team.
• Reports the need for building and equipment repairs to the Vice President of Retail. Performs other job-related tasks as assigned by the Vice President of Retail.
• Execute 1 site visit per month

• Holds self-responsible for performance in his/ her area(s) of responsibility.
• Respects company time/property and maximizes opportunities to be a good steward of our assets.
• Completes tasks assigned in a timely and conscientious manner.
• Complete hands on training and follow up to ensure all staff members are provided with the needed tools to be successful.
• Treats customers (internal and external) with respect, kindness and sincerity - as you would like to be treated.
• Promotes teamwork and celebrates the accomplishments of others.
• Respects individual differences of those he/she comes into contact with.
• Sees the needs and concerns of others as a priority.
• Set high but realistic expectations for self and others.
• Committed to achieving and exceeding personal and company standards.
• Readily accepts change and is open to new ideas from others.
• Willingness to see problems as opportunities- not obstacles.
• Sets a good example and is a leader in whom others respect and willingly follow.

Directly supervise store managers. Carries out supervisory responsibilities in accordance with the agency's policies and procedures.

Responsibilities include:

interviewing, hiring, training employees, planning, assigning, and directing work, performance appraisals, composing/ managing budget, rewarding and disciplining employees and addressing/ resolving problems.

Showing leadership through:

Organizing & planning to meet group goals: setting goals; keeping up…