Store Manager, Retail & Store Manager

General Purpose

Responsible for all aspects of the store’s operations. Leads the entire operation of the store to ensure that company standards and best practices are consistently met. Staffs, trains, and develops the leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy-to-shop environment. Recruits, trains, and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly, and expenses are managed through execution of best practices and productivity.

• Lead all company best practices and maximize productivity by minimizing steps and touches while working.
• Analyze store reports to evaluate controllable expenses and overall store performance.
• Address any variance to company standards with appropriate action plans, partnering with the District Manager as needed.
• Ensure proper scheduling of Associates to meet business objectives.
• Accept special assignments as directed by leadership.
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.

• Recruit, hire, train, and develop Assistant Managers, Area Supervisors, and non‑exempt Associates.
• Through selection, training, and motivation, strive to reduce store turnover. Utilize and promote all retention tools including incentive programs, recognition opportunities, contests, and training.
• Ensure all required training courses are prioritized and completed in a timely manner.
• Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline, and termination when needed.
• Ensure compliance with Ross personnel policies and procedures.
• Manage Associate Relations issues, consulting with the District Manager as needed.
• Ensure compliance with all state, local, and federal regulations.

• Lead all expenditures to be within budget.
• Control payroll hours to plan as the primary controllable expense, as well as adjust to current business trends.

• Maintain adherence to company safety policies and ensure the safety of Associates and Customers.
• Ensure all Associates understand and can execute emergency operating procedures.

• Treat all Customers, Associates, and other leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times. Recognize Associates using company recognition programs.
• Execute Customer Service programs and Merchandise Presentation programs through Associate training and program supervision.
• Supervise and coach Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, and sales floor.

• Lead all Store Associates in and model a professional appearance in accordance with the Company Dress Code. Reinforce the Company Dress Code at all times.
• Represent and support the company brand at all times.
• Manage store to ensure a clean, neat, and easy-to-shop environment.
• Maintain a high standard of housekeeping with help from contracted maintenance personnel and Ross Associates.

• Ensure recovery, sizing, and markdowns are completed to company standards through teaching, assigning tasks, and following up per company best practices.
• Ensure merchandise is presented and organized according to company merchandising guidelines.
• Urgently manage merchandise processing to the sales floor within the expected company timeframe.

• Train Associates on Loss Prevention programs to achieve store shortage goals.
• As a representative of Ross leadership, demonstrate integrity and honesty in all interactions with Associates and Customers. Safeguard confidential information, cash and credit card information, and merchandise.
• Understand and comply with the Loss Prevention Awareness Program and maintain a strong Customer service presence on the sales floor, Customer and Associate…