Supervisor- Service Delivery

Job Description

Manufacturing Supervisor - Service Delivery

The American Red Cross is a mission-based organization. Join us to touch millions of lives each year and contribute to a humanitarian network that makes a difference.

Schedule:

Monday–Friday, variable schedule with on-call responsibilities.

You will be responsible for the daily operations of the Components Laboratory. Hire and supervise staff. Participate in education and training activities. Ensure compliance with federal, state, ARCBS directives and regional policy and procedures and regulations. Ensure compliance with safety policies and procedures in the work area. Always use applicable protective equipment to prevent exposure to potentially infectious blood and body fluids.

• Supervise and direct daily operations of the Components department.
• Supervise staff and volunteers including hiring, training, coaching, engaging, evaluating, and disciplining to build a well-qualified team and enhance operational success and compliance. Ensure staff training and competency certification. Prepare work schedules and ensure appropriate coverage for assigned shift. Supervise all work processes and ensure work is performed accurately and efficiently.
• Ensure compliance with state and federal regulations, and regional policies and procedures. Perform supervisory review of documents. Monitor invoices, ensure reconciliation, and timely payment of bills.
• Supervise good inventory management practices. Analyze routes to ensure cost-effective methods.
• Ensure quality and quantity of manufacturing and distribution goals are met, including timelines. Maintain accurate electronic and physical inventories for products.
• Participate in documenting, investigating, troubleshooting, and preventing recurrence of department errors, problems, and customer concerns/complaints. Communicate with Laboratory staff when necessary to resolve problems.
• Participate in process improvements within area of responsibility. Lead suspect product/sample management processes.
• May participate in validation of hardware, software, instrumentation, test kits, and procedures. May perform, review, and approve quality control on products, reagents, equipment, and various test kits. Serve as departmental expert on applicable computer systems. Maintain required records and files.

• Minimum 3 years of related experience or equivalent combination of education and related experience required.
• 1 year of lead or supervisory experience.
• Effective communication and customer service skills. Knowledge of blood products, supplies, and ability to interact with diverse customers (internal and external). Ability to work on a team.
• Travel:
  Not required.
• The combination of education and general experience satisfies requirements so long as total years meet the minimum; management experience cannot be substituted.
• Education:
  
  Bachelor’s degree is a plus.
• Blood Bank or Pharmaceutical manufacturing experience is a plus.

• Medical, Dental, Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO:
  Starting at 15 days a year; based on job type and tenure
• Holidays: 11 paid holidays (six core holidays and five floating)
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance:
  Short + Long Term
• Service Awards and recognition

Apply now! Joining our team will provide you with the opportunity to make your career a force for good.

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

Ameri Corps, the federal agency that brings people together through service, and its partners – the Peace Corps, Ameri Corps Alums, National Peace Corps Association, and the Service Year Alliance – launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteer today to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, please review the Summary of Rights.