Senior Manager, MAP Program N Charleston

Summary

The Program Manager provides end-to-end oversight of the Microenterprise Accelerator Program, guiding participants from onboarding through post-cohort follow-up, ensuring data integrity, delivering key events, supporting recruitment, and budgeting, and maintaining full programmatic and financial compliance.

• Delivers ACE (Amazing Customer Experience) to all internal and external customers.
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
• Lead planning, implementation, and evaluation of all MAP cohorts across multiple regions.
• Develop annual program calendars, timelines, and milestone schedules for cohort activities.
• Manage participant onboarding, eligibility verification, communication, and engagement throughout the program.
• Provide individualized guidance and connect participants with coaching, resources, mentorship, and wraparound supports, including structured follow-up after program completion.
• Facilitate pitch preparation, including video pitch sessions, feedback on pitch development, and ensuring readiness for cohort pitch events.
• Deliver the Kauffman Fast Trac curriculum to aspiring and early-stage entrepreneurs through in-person, virtual, or hybrid training sessions, guiding entrepreneurs in developing business concepts, validating markets, and building actionable business plans.
• Support participants in understanding core business topics such as marketing, financial management, operations, areas where laws, regulations, or formal agreements may apply, and growth strategies.
• Implements and supports innovation solutions to support program graduates as they scale their businesses, and promotes innovative solutions to other partners in the business development ecosystem.

• Serve as the primary liaison to program partners, business coaches, funders, chambers, and local business networks.
• Build new partnerships to expand the entrepreneurial ecosystem and strengthen MAP's regional footprint.

• Track participant enrollment, attendance, assignment completion, business metrics, program outcomes, and long‑term impacts, maintaining accurate documentation throughout the program.
• Prepare comprehensive reports and deliver program updates to leadership and funders, utilizing data and stakeholder feedback to guide program enhancements and ensure quality standards.
• Support budget development and monitoring, ensuring responsible use of funds; manage purchasing requests, invoices, and vendor payments.

• Plan and manage logistics for graduations, pitch events, and information sessions.
• Collaborate with Marketing & Engagement team to promote events and highlight participant achievements.

• Develop and execute recruitment strategies to increase program visibility and attract entrepreneurs.
• Collaborate across departments to support seamless program operations and organizational alignment.

• Maintains safety standards and reports any exceptions to appropriate personnel.
• Performs other job‑related duties as assigned.