Retail Branch Manager

Retail Branch Manager

Join to apply for the Retail Branch Manager role at Woodforest National Bank.

Become a part of the diverse and inclusive team within our nationally recognized, award‑winning bank. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. By joining Woodforest, you will become part of one of the largest employee‑owned banks in the country.

The Retail Branch Manager I is responsible for the growth of consumer and business customer relationships, community engagement, and in‑store partner relationships, while delivering the Woodforest Experience to every customer, every day.

• Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to customers.
• Act as a “Keeper of the Woodforest Culture,” creating energy around retail objectives and initiatives.
• Recruit, train, retain, and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches.
• Develop and lead innovative strategies to grow, retain, and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the bank’s reputation by warmly engaging with retail partners and customers.
• Embrace and lead a technology‑driven customer experience.
• Partner with a Community Development Relationship Manager to execute a community engagement strategy.
• Inspire team members to reach their full potential.
• Demonstrate flexibility to perform other duties as assigned.

• Proactive in seeking business outside of the branch.
• Inspired, goal‑oriented, disciplined team leader with strong interpersonal skills and sales aptitude; comfortable with outside sales.
• Open to direct coaching and feedback.
• Ability to work flexible or extended hours to meet business needs; demonstrated reliability.
• Passion for taking care of people; effective problem‑solving with a positive attitude toward customers and internal teams.
• Knowledge of or ability to quickly learn products, services, policies, procedures, regulatory guidelines, and engage in sales and service processes.
• Maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures, and guidelines.
• Excellent organizational skills, prioritizing workload and multitasking in a fast‑paced environment while maintaining accuracy.
• Ability to understand instructions, forms, applications, and familiarity with financial statements and credit reports.

• 5 years of relevant and transferable sales and/or customer service experience.
• OR a Bachelor’s degree and 3 years of relevant and transferable sales and/or customer service experience.
• 1 year of experience leading and directing a sales team.

• High School Diploma or equivalent required.

• Full‑Time.

• Responsible and accountable for all personnel and employment decisions at the assigned branch/location.

• Up to 50% or more outside of branch or as needed by customer.

• Standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.