IT Manager

Job Summary

People are at the heart of our business. We lead by example in promoting and ensuring we maintain a strongsafety culture, where strict adherence to risk mitigation and safety/security protocols of our employees, passengers, clients, and communities is critical.

We are seeking an IT Manager witha strategic, holistic approach to creating a forward-thinking vision and mission for the IT team. This individual will align technology solutions with organizational goals, ensuring the department drives innovation and supports business growth.

The ideal candidate will effectively delegate tasks and responsibilities, fostering a positive,collaborative, and results-oriented team environment. They must uphold high standards of accountability, ensuring compliance with cybersecurity protocols,data privacy regulations, and industry best practices.

With strong problem-solving abilities, technical expertise,and proven leadership skills, this IT Manager will build and maintain acohesive and high-performing IT team.

• • Exhibits strong technical problem-solving skills and a proactive attitude toward continuous learning and professional development.
• • Demonstratesa high level of responsibility in addressing user issues promptly, leveraging technical knowledge and communication skills to resolve them efficiently.
• • Prioritizes building strong relationships with stakeholders through clear communication,active listening, and effective follow-through.
• • Possesses the ability to work in a fast-paced environment while managing multiple technical projects, ensuring high-quality outcomes and meeting aggressive deadlines.
• • Shows adaptability to evolving technology needs and can deliver exceptional customer service under pressure.

• Gather,validate, and analyze all relevant data needed for effective issue resolution in a timely manner.
• • Overseeing the Planning and implementation of any upcoming service changes in conjunction with the client and the local team.
• • Validate all AVL data and work with the AVL vendor toensure this software is working and has been updated and configured appropriately.
• • Diagnose and troubleshoot user issues, including installing and upgrading software, configuring systems, and resolving hardware-related problems.
• • Escalatecomplex issues to experienced technicians or appropriate teams when necessary to ensure quick resolution.
• • Record,track, and document the entire problem-solving process to build a knowledgebase for future troubleshooting and enhance system efficiency.
• • Stayupdated on software upgrades, drivers, knowledge bases, and industry trends toenhance problem-solving capabilities and system optimization.
• • Identify and learn to support relevant software and hardware, including Intelligent Transportation Systems (ITS), Wi-Fi, cellular connections, bus cameras, Cell Phone, Genfare Odyssey and Fast Fare fa recollection system with Passport App integration, Building Security Cameras,Destination Signs software, GPS/CAD/AVL technology, and emergency radios.
• • Troubleshoot and update and Trapeze schedulingsoftware used for Flex Route Services and Paratransit Service and any other
  
  I.T. product provided by the client or RATP Dev.
• • Execute quality assurance testing to verify that resolved issues meet company standard sand client expectations.
• • Conduct follow-up checks to ensure all technical issues are fully resolved and usersare satisfied with the solutions.

• • Must understand Intelligent Transportation Systems (ITS) and related technologies such as TAP, cellular connections, Drive Cam, and GPS/AVL.
• • In-depth knowledge of basic hardware troubleshooting, including HP printers, and desktop operating systems such as Windows, 10 and 11.
• • Extensive experience with troubleshooting and supporting MS Office 365.
• • Strong working knowledge of software development cycles, Networking, security best practices, and infrastructure management is preferred.

• • Atwo-year college degree in Computer Science, Information Technology, or arelated field is required.
• • Certifications such as A+ and…