Guest Service Manager - Hampton Inn & Suites N. Charleston​/University Blvd

Guest Service Manager - Hampton Inn & Suites N. Charleston/University Blvd.

A Guest Service Manager is responsible for managing the Guest Services operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

• Manage all Guest Service operations including guest luggage, package storage and delivery, message delivery, valet and parking services, gratuity distribution, systems management, budget and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
• Oversee daily operations in all Guest Services departments.
• Manage administrative projects and ensure adherence to established quality standards.
• Monitor and develop team member performance, including supervision, scheduling, counseling, evaluations, and recognition.
• Monitor and assess service and satisfaction trends, evaluate and address issues, and implement improvements.
• Recruit, interview, and train team members.

• Demonstrated values:
  Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
• Key attributes:
  Quality, Productivity, Dependability, Customer Focus, Adaptability.

Hilton is the leading global hospitality company, offering guests the finest experiences across a wide portfolio of hotels and resorts. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable experiences worldwide. Our amazing Team Members are at the heart of it all.

Hampton Inn & Suites North Charleston/Univ Blvd

Full-time

Hampton by Hilton

Guest Services, Operations, and Front Office

Mid-Senior level

Full-time

Other

Hospitality