Banquet Captain

Overview

The Banquet Captain plays a supervisory role by directing Banquet Servers in ensuring a pleasant experience for Sodexo Live! guests who attend catered breakfasts, coffee breaks, luncheons, dinners, receptions and other organized group affairs involving food and beverage service.

This position will typically work within a Convention Center or other events venue environment and will occasionally work at off-site locations. They may oversee the service team for as few as ten or as many as hundreds of guests. Style of service may range from casual to formal, involving passed cocktails and hors d 27oeuvres, buffets or highly coordinated multi-course meals in which each guest is served at the same time.

Location:

North Charleston Coliseum and Performing Arts Center

• Active participation in the preparation, set-up, service, break-down and cleanup of catered functions; prioritize supporting overall profitability and guest satisfaction by ensuring that the Banquets team provides exceptional customer service while maintaining Sodexo Live! s standards for safety, cleanliness, sanitation.
• Ensure that servers follow all Sodexo Live! uniform and grooming standards.
• Provide instruction during pre-shift meetings and ensure clear and complete understanding of event flow, needs and assignments.
• Ensure that servers follow established procedures for time and attendance and taking assigned meal breaks.
• Apply consistent focus on the customer and pay close attention to detail in the performance of all tasks.
• Participate in and foster positive team relations with front and back of house and management.
• Greet each guest who enters Banquets areas; be courteous and professional in all interactions; demonstrate Sodexo Live! standards for guest service.
• Perform other related duties, tasks and responsibilities as required from time to time.
• All staff members must pass and maintain a 10 year federally mandated background check.

• Experience in banquet service management or supervisory role in similar hospitality settings.
• Strong leadership, communication and guest service skills.
• Ability to adapt to varied service styles (casual to formal) and manage service teams of diverse sizes.

Salary: $20 - $23 per hour

Job Posted by Applicant Pro