Dep Ops Exception Specialist - Charleston

Overview

The South State story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At South State, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

South State Bank (the "Bank"), a nationally chartered financial institution, is renowned for offering comprehensive consumer, commercial, mortgage, and wealth management services to over one million customers across Alabama, the Carolinas, Colorado, Florida, Georgia, Texas, and Virginia. Through its Correspondent Banking Division, the Bank serves clients nationwide.

The Deposit Operations Exceptions Specialist ("Specialist") plays a pivotal role in executing primary consumer and commercial account monitoring duties, which encompass essential daily operational tasks such as transaction processing, account reconciliation, and fraud detection. This position ensures that all transactions comply with regulatory requirements and Bank policies and procedures, adhering to security standards and confidentiality protocols for Bank records and customer information.

By diligently monitoring and managing customer accounts, the Specialist safeguards both the Bank and its customers from potential loss, contributing to the financial stability of an institution with assets exceeding $65 billion.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Approach all situations logically and professionally to ensure positive customer outcomes.
• Assist internal customers (branches and other lines of business) with inquiries and guide them through applicable procedures.
• Responsible for accurately fulfilling customer requests via the Bank's ticketing system to include but not limited to Deposit Account Transaction Questions, Deposit Account Support Questions, Deposit Account Adjustments, Deposit Account Close/Re-Open, Manual Check Return, and Cashier's Check Support.
• Process requests by conducting in-depth research into records and transactions in accordance with federal and state regulations, Bank policy, and departmental procedures to make sound decisions while balancing customer service and risk management.
• Complete all work within the established service level assignment to ensure timely input of corrections and review of items originally processed by the branches.
• Conduct manual reviews to identify errors that automation may miss, ensuring the highest level of precision and accuracy.
• Possess proficiency in time management by prioritizing duties, managing schedules effectively, and meeting strict deadlines without compromising accuracy.
• Work closely and communicate effectively with team members, other departments, branch staff, the Contact Center, and external customers to complete tasks accurately.
• Ability to meet or exceed productivity and accuracy expectations and achieve other annual goals assigned by management.
• Cross train in other teams within Deposit Operations to be able to provide back up support when needed.
• Participate in virtual meetings and communicate clearly with appropriate etiquette.
• This position requires a full understanding of Director reports and how to use them to locate Bank information pertaining to customer accounts and research for customer account issues.
• Perform critical maintenance functions on customer accounts and collaborate with other lines of business to prevent fraud and mitigate the risk of loss to the Bank and customers.
• Reduce charge-offs and potential Bank losses by systematically offsetting losses through other eligible accounts when applicable and placing memo debits on credits coming in for charge-off accounts.
• Complete…