CEP - Surgical Coordinator

Overview

SURGICAL COUNSELOR

About US Eye: US Eye is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery. With 55 clinics and 5 surgery centers, led by over 100 providers and more than 1,200 team members system wide, we deliver world class care to patients throughout Florida, the Carolina’s and Virginia.

About Carolina Eyecare Physicians: Carolina Eyecare Physicians is one of the nation’s leading multi-disciplinary physician groups, providing patients worldwide with care in ophthalmology, optometry, cosmetic facial surgery, and skin care. With several locations throughout Charleston and the surrounding area, we are proud to offer our patients convenient access to nationally renowned surgeons, compassionate staff members and cutting-edge technology. For over 30 years, the board-certified ophthalmologists and optometrists at Carolina Eyecare Physicians have provided for the eye care needs of Low country patients.

Our Mission is to “Bring Clear Vision to Life” through compassionate relationships and the unending pursuit of excellence in eye care. At Carolina Eyecare Physicians, we strive to provide our patients with the opportunity to experience a more rewarding and enjoyable life. We hope you come in with high expectations and leave with them exceeded. We consider it an honor to be entrusted with your care.

Job Summary: Surgery Counselors ensure all aspects of scheduling surgery, including facilitating post-op appointments, obtaining necessary clearances, communicating with ASC, obtaining patient signatures when needed, and providing patient education on premium lenses as well as what to expect before, during, and after surgery. This position also works directly with our financial team to obtain appropriate insurance authorizations and advise patients of any financial responsibilities.

They are the liaison between the patient and clinical staff for all surgical patients and will focus on building the relationships with patients investing in Cataract and Refractive Surgery.

• Maintain a customized, concierge level of customer service for our surgical patients.
• Educate patients on surgical procedures, appropriate lens options and pricing based off physician recommendations, and explain how these options fit with the patient’s lifestyle goals.
• Work with the financial team to ensure they have the appropriate information needed to obtain insurance authorizations and collect any patient financial responsibilities.
• Assist patients with setting up payment plans, and collect all co-pays, co-insurances, surgical deposits, and full amounts.
• Stay in constant communication with the patient regarding any insurance or scheduling updates.
• Schedule all ASC surgeries, preoperative, and post-operative appointments according to physician scheduling protocols.
• Coordinate all financial and scheduling paperwork prior to surgery.
• Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.

• Demonstrated ability to follow oral and written instructions.
• Demonstrated knowledge of material, methods, instruments, and equipment.
• Demonstrated ability to read, write and perform mathematical calculations.
• Must be able to maintain a high degree of confidentiality.
• Ability to multi-task, work in a fast-paced environment and manage time accordingly to meet deadlines and requirements of the organization.
• Ability to follow instructions, work well with others and alone with minimal supervision.
• Ability to document in both a technical and easy to understand manner.
• Demonstrated knowledge of medical and surgical terminology.
• Demonstrated professional mannerism and attire.
• Demonstrate ability to counsel and educate patients on surgical procedures and lens options.

Travel may be required.

• A high school graduate or equivalent
• Exceptional people-skills
• Thorough communication skills

• This is a full-time position located in North Charleston, SC

• 401(K) Company Match
• Medical and Dental Insurance
• Vision Benefits
• Flexible Spending Accounts
• Pet Insurance
• Disability Insurance
• Life Insurance
• Continuing Education
• Paid Time Off

US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.