Part-Time Airline Passenger Service Agents

Join to apply for the Part‑Time Airline Passenger Service Agent role at Trego‑Dugan Aviation Inc. North Charleston, SC.

Pay range: $17.00/hr.

Must be able to work a flexible schedule, including nights, weekends, and holidays. Hours will vary based on flight schedules and may increase or decrease due to seasonal flight changes.

Provide total customer service to all passengers desiring to use the company’s services, including ticketing, baggage handling, and customer inquiries. Additional responsibilities include ramp, aircraft cleaning, operations, and commissary duties as required.

• Process passengers’ tickets, check baggage, and monitor carry‑on baggage for size and quantity.
• Assign seats and provide information on arrival and departure times, boarding procedures, carry‑on regulations, and seating arrangements.
• Handle denied boarding situations, solicit volunteers, accommodate passengers, and provide hotel, meal, and taxi vouchers when appropriate.
• Ensure FAA, airline, and airport regulations are followed and enforce safety/security measures.
• Assist passengers with special needs, such as assistance with boarding.
• Perform ad‑hoc assignments requested by the Lead or Supervisor.
• Complete sales reports and other assigned duties.
• Maintain excellent communication skills and read/write English; bilingual skills are a plus.
• Work efficiently under time constraints and remain well‑groomed.

• Be pleasant and display a cooperative attitude toward coworkers.
• Be reliable, responsible, and dependable, fulfilling obligations.
• Show attention to detail and maintain composure under stress.
• Keep emotions in check and avoid aggressive behavior.
• Accept criticism, deal calmly with high‑stress situations, and remain open to change.
• Demonstrate willingness to take on responsibilities and challenges.
• Show sensitivity to others’ needs and fulfill TDA and airline policies with little supervision.
• Use self‑direction to get tasks completed.

Must be able to lift and carry 70‑pound suitcases from the floor to 18 inches and in front of you with both hands for up to 25 feet. Requires physical dexterity for repetitive tasks, including bending, kneeling, squatting, crawling, twisting, and sustaining positions for extended periods. Adequate vision is necessary to safely perform essential functions.

Airport environment: indoors and outdoors. Extreme outdoor conditions may be encountered, with extreme temperature ranges.

Education:

High School diploma or equivalent.

Experience:

Minimum 2 years of customer service experience or equivalent training/experience.
Knowledge:
Basic computer skills with typing speed of 25 wpm.
Must be at least 18 years old and have a valid driver’s license.
Must pass a 10‑year background check and pre‑employment drug test.
Must be authorized to work in the U.S. as defined by the Immigration Act of 1986.
Must attend and complete required training.
Read and write English.

Must be able to work a flexible schedule, including nights, weekends, and holidays.

Seniority level:
Entry level.

Employment type:

Part-time.
Job function:
Management and Manufacturing.
Industries:
Airlines and Aviation.