Customer Service Associate

Overview

Future opening:
Customer Service Associate – Full Time at Spee Dee Summerville & North Charleston locations.

Responsible to establish and maintain good customer relations and to accurately complete paperwork required to track and service customers. Performs other duties not directly stated below, as instructed by either the Manager or Assistant Manager.

• Establish and maintain good customer relations and accurately complete paperwork required to track and service customers.
• Perform other duties as instructed by the Manager or Assistant Manager.

• Commitment to excellence at all levels of service.
• Good communication skills, cheerful and friendly.
• Enthusiastic attitude and good work ethic.
• Basic computer and office management skills.
• Clean and neat appearance, good telephone voice.

• Works to maintain a team effort of quality customer service.

• Greets the customer.
• Explains the Spee Dee Franchise Organization preventative maintenance services and pricing structure in order to achieve high customer satisfaction and increased sales.
• Bills out the customer.
• Obtains any technical information from manager or tune-up technicians in response to questions from customers.
• Presents all promotional materials to customers.
• Maintains marketing programs including reminder cards/notices as directed by manager.

Compensation: $45,000.00 - $55,000.00 per year

We want to be your first choice when it comes to auto care. Let’s talk about the Spee Dee Service Difference:

• Local Ownership Most Spee Dee stores are locally owned. They’re run by families who service the automotive needs of other families in their communities.
• Quality Service Spee Dee was built on a solid commitment to customer service.
• Training and Certification Spee Dee owners hire ASE-certified technicians for tune-ups, mechanical work and other repair services.
• Multi-Point Courtesy Check and Service Review Every time you bring your vehicle in for a 17-Point Oil Change, we’ll also give you a multi-point courtesy check and a service presentation as an added bonus.
• Free Top-Off Service To help keep your car running smoothly and safely, Spee Dee offers a free top-off service for the 3 months or 3,000 miles following any Spee Dee oil change or tune-up service.
• Maintenance Records If you’re not sure which services you need or which services you’ve already completed, don’t worry. We’ll keep track of your Spee Dee maintenance history and manufacturer’s recommended service schedule.
• Affordable Rates Looking for an alternative to your dealership? Compare their prices to ours, and you may find that Spee Dee can perform the services you need at a lower cost.
• You Decide It’s our policy to provide you with the information you need to make a decision without pressure or overselling. Visit your local Spee Dee today – no appointment necessary!

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