Maintenance Caseworker II - Childcare Subsidy

Are you passionate about helping others and making a real impact in your community? Do you excel in a fast‑paced environment focused on helping others? Are you calm and meticulous in your work? In this role, you'll have the opportunity to support individuals and families by ensuring they receive the vital assistance they need. If you're ready to be part of a team that is committed to positive change and empowering others, while supporting you and providing you with amazing benefits and career development, this is the perfect opportunity for you!

Employees in this position are responsible for performing duties related to determining and/or determining eligibility for Economic Services programs such as Medicaid, Food and Nutrition Services, Work First Family Assistance, Crisis Intervention, Low Income Energy Assistance, and Childcare Subsidy. Work at this level includes such tasks as interviewing clients to obtain required information, completing initial applications, verifying the information obtained, determining eligibility, or completing scheduled program reviews.

Employees must explain program(s) requirements and options and advise or refer clients to other program services as appropriate. Employees are generally assigned a primary program, however, cross‑training in other program areas may be required. Employees will report to the Economic Services Supervisor.

Work involves direct contact with the client and direct or indirect contact with the clients' family or representative and collaterals to gather and verify any information necessary to determine clients' eligibility for the program(s). Employee decisions are usually subject to a second review. Employees are seen as representatives of the agency and eligibility decisions commit the agency to providing clients with economic services.

NOTE: Please provide two professional references, with at least one being a current or past supervisor.

• Work involves performing all functions including intake, processing, and review in one of the following economic services programs;
  Medicaid, Food and Nutrition Services, Work First Family Assistance, Crisis Intervention, Low Income Energy Assistance, and Childcare Subsidy;
• For intake, employees are responsible for obtaining all pertinent data concerning the clients' family composition, financial, employment, and health status and entering all required information into NCFAST;
• For processing applications, employees must utilize the NCFAST and any other required software technology to verify all information obtained during intake;
• For redetermination or review of the client’s case periodically, the employee must re‑verify the client's eligibility for continued participation in the program, using NCFAST and any other required software technology;
• Responsible for reacting appropriately to changes that occur within a client’s situation that may affect eligibility status;
• Work involves direct public contact either face‑to‑face or by phone;

• Maintain an ongoing caseload of the identified primary program as designated by the Supervisor with an understanding that caseload sizes vary within programs;
• Run and monitor daily caseload reports;

• Employees with lead worker responsibilities require greater familiarity with program policies and processing functions to correct any errors detected during second‑party reviews;
• Refer to all applicable policies, procedures, and NC DHHS communications required to complete the eligibility determination process;
• Serves on a shelter team during hurricanes, storms, and other disasters as determined by Emergency Management;
• Performs other duties as assigned.

High school diploma or GED and one year of experience as an Income Maintenance Caseworker; or an Associates degree in accounting, business administration, human services börjar secretarial science, or a closely related field and at least two years of paraprofessional, clerical, or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data; or a high school diploma or GED and at least five years of paraprofessional, clerical or other public contact experience which includes…