Service Manager​/Service Tech

We are a John Deere dealer with 35 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina, South Carolina, and Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our customers and strive to serve them quickly and in ways that make sense in each local area.

Our work culture is ethical, entrepreneurial, and hard working. We work with excellent people every day – our customers and our co‑workers. Our work is challenging and offers a great deal of variety in the tasks we do. At Quality Equipment, we strive to be the premier John Deere dealer in our region by serving our customers with commitment and integrity.

We offer the opportunity for stable, rewarding, and challenging work with a large and growing company which still maintains the feel of a small business. At Quality Equipment, there are opportunities to grow and advance in your career.

We are currently looking for a Service Manager/Technician to join us in our Pittsboro store.

Responsible for effectively coordinating service activities within the service department, facilitating maintenance and repairing customer equipment thereby leading to excellent customer satisfaction, attracting and retaining outstanding talent, and effectively engaging with customers and department personnel. These activities will lead to the safe, efficient, and profitable operation of the service department. Percentage of time allocated to each set of functions will vary and is based on the size of the location and the volume of work completed.

• Performs basic and advanced diagnostics and repairs on agricultural and turf equipment
• Responsible for the disassembly, assembly, and repair of machines and components
• Prepares all forms (detail of work performed on repair orders) required in conjunction with job assignments
• Participates in all technician training programs as directed by the company
• Accounts for all billable hours and materials used in performing work duties
• Ensures that work area is clean and ready for the next job

• Assists service writer in answering telephone calls from customers when they are experiencing mechanical/technical problems with equipment.
• Acts as lead in the Service Department in determining the complaint, cause of failure, and correction needed to properly repair equipment to customer’s satisfaction.
• Develops, maintains, and adheres to a priority system for scheduling all service work, both customer and internal
• Reviews all management reports necessary to audit the performance of department and individual employees. Service Manager oversees the Repair Order process or is responsible for completion of Repair Orders in the absence of the Service Writer. The Repair Order process involves reviewing the time required for repair, parts used during the job, and the final invoice presented to the customer for payment.
• Oversees job quoting process and ensures proper use of standard job codes when possible
• Notifies the customer of any additional work required on equipment, for proper and safe operation by the customer
• Schedules and assigns jobs and work to technicians according to their mechanical skills and knowledge. Quality Equipment, LLC handles a broad range of products that include riding lawn mowers, commercial mowing equipment, utility vehicles, utility tractors, row‑crop tractors, agricultural implements, and skid steer loaders. Common repairs involve gasoline engines, diesel engines, transmissions, etc.
• Ensures that all manufacturer Warranty and Product Improvement Programs are completed according to manufacturer’s requirements
• Ensures that Service Department is equipped with the necessary special tools and service equipment is available and maintained in good working order. Reports any issues with shop tools, equipment or vehicles that are in a serviceable condition or are unsafe for use to the Division Aftermarket Manager
• Assists with the development and training of Service Department personnel and completes…