Flex Utility Security Officer - All Shifts

Overview

Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.

We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands‑on management support necessary for long‑term success.

Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a 2026 Forbes Dream Employer
, an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a 2026 Training MVP by Training Magazine, marking the third consecutive year we have accepted this prestigious recognition. We also continue to be celebrated for our steady growth and stability on the Inc. 5000 list of America’s fastest‑growing private companies.

At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country’s leading organizations, we invite you to explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and have opportunities to advance your professional career.

Sunstates Security is hiring a FLEX/Utility Security Officer in the Cleveland / Salisbury, NC area.

This position requires OPEN AVAILABILITY for ALL SHIFTS and ALL DAYS.

Position Overview

The Unarmed Utility Officer is an on‑call position responsible for covering posts as needed due to call‑offs, staffing shortages, or client‑requested additional coverage. Candidates must have open availability and be able to quickly adapt to different sites and responsibilities.

Key Responsibilities

• Maintain detailed notes and knowledge of all trained sites to ensure seamless coverage when filling in.
• Work independently with minimal supervision.
• Accurately track hours worked and submit timesheets to the Operations Manager by 10:00 AM each Friday
  .

Quality Standards

Report to work whether called in or scheduled in advance; arrive on time and complete assigned shifts (including overtime, if needed).

Refusal to accept assignments may result in:

• Reduced weekly hours
• Removal from the Utility Program

Maintain a neat, professional appearance in a clean and complete uniform.

No smoking on assigned posts.

Provide professional, friendly customer service at all times.

Communicate clearly (verbal and written) and handle both routine and crisis situations effectively.

Follow and enforce all post orders, client, and company policies.

Promptly report all site concerns to management.

Qualifications

• Clean driving record required for driving posts.
• Preferred: 1+ year of experience in security, law enforcement, or military (manager discretion).
• Basic computer and cell phone literacy.
• Strong verbal and written communication skills.
• Demonstrated ability to provide excellent customer service.
• Sound judgment and decision‑making skills.
• Open availability is a must — able to work flexible schedules including evenings, nights, weekends, and holidays.
• Reliable transportation to work sites.
• Self‑motivated and able to work well independently and as part of a team.
• Must maintain reliable communication to be reachable by management.

A Security Officer may perform a multitude of duties as specified by the Post Orders and Standard Operating Procedures (SOP). The Security Officer will read and become extremely knowledgeable of Post Orders and SOP and will be able to act quickly and efficiently according to such directives.

Industry‑leading employee benefits that include weekly pay, 401k savings plan with a company match, affordable medical, dental & vision benefits, employee referral bonuses,…