Security Officer

Job Description - Security Officer ) Job Description Security Officer -  Description

Observes and reports activities and incidents at an assigned client site, Providing for the security and safety of client property and personnel. Makes periodic tours to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors and premises.

The duties described herein are minimum standards and may be modified to meet the changing needs of the patient and our healthcare facilities at any time.

In addition to the daily job tasks, this position is held responsible for other minimum performance standards. This position contributes to a world class patient and family experience, understanding that every single patient deserves our undivided attention every single time. To do this, it is necessary to provide a welcoming environment for every customer that enters our system. This is accomplished by clear communication (verbal and non-verbal) and by greeting each customer with a smile and appropriate eye contact.

This position is responsible to take ownership of his/her work area, which includes the cleanliness of the physical surroundings and attentiveness to the needs of the people waiting for care and services. Lastly, this position is responsible for explaining our processes to those who have chosen us to provide their care and services. This is accomplished by using the principles of AIDET:
Acknowledge, Introduce, Duration, Explanation and Thank you. Having an “owner mentality” regarding your role in the patient and family experience is crucial to your success.

QUALIFICATIONS:

The following qualifications are the minimum requirements necessary to adequately perform this job. However, any equivalent combination of experience, education and training which provides the necessary knowledge, skills and abilities would be acceptable, subject to any legal and/or regulatory requirements.

Education/

Experience:

High School Diploma or GED required. Previous related experience is strongly desired.

Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.

Knowledge of or ability to learn operations and procedures. Ability to carry out instructions furnished in written, oral or diagrammatic form. Ability to be an effective team member. Ability to maintain professional composure when dealing with unusual circumstances. Courteous telephone manner. Ability to adapt to changes in the external environment and organization. Ability to write routine correspondence, including logs and reports.

Good organizational skills. Ability to provide high quality customer service. Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.

All applicants must possess a valid driver’s license and motor vehicle record acceptable to the company’s auto liability insurance carrier.

Much walking is required during normal duty shift. Position requires mobility, bending, occasional lifting (5-50lbs), stooping, standing and sitting. Seeing, hearing, speaking and writing clearly in order to communicate with employees and clients, as well as to ability to observe and report incidents. Potential for exposure to inclement weather. Must be physically fit and alert. Eye-hand coordination and finger dexterity is required.

Moderate to high stress level.

May require physical exertion during stressful encounters with challenging individuals. May have to restrain individuals or deal with resistance on a daily basis.

Must be able to remain calm, continue to function effectively, and develop priorities during stressful situations.

Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.

May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.