Gift Shop Assistant Manager

Department:
Gift Shop

Job Classification:
Assistant Store Manager

Job Type: Full Time

The North Carolina Aquarium Society is seeking applicants for the position of Gift Shop Assistant Manager.

The Aquarium Society is a 501c3 nonprofit, based in Raleigh, N.C., that serves as the support organization for North Carolina’s three aquariums on the coast (Fort Fisher, Pine Knoll Shores, and Roanoke Island) as well as Jennette’s Pier in Nags Head, N.C. This is not a position with the State of North Carolina.

The Gift Shop Assistant Manager is responsible for necessary functions to operate the shop and provide leadership to the merchandising staff, monitor inventory levels and labor goals, and provide excellent customer service.

The Gift Shop Assistant Manager reports to the Gift Shop Manager and works closely with the Gift Shop Buyers to assure a consistent flow of merchandise and acceptable execution of merchandise plans and presentation. The Gift Shop Assistant Manager handles routine and non-routine functions without close supervision and within the Society’s policies, fully understands company policies and procedures, and represents the Society when working with staff.

• Provide efficient, knowledgeable, and friendly service in-order-to meet or exceed expectations of guests / visitors.
• Establishes and maintains respectful, cooperative, and productive working relationships inside and outside of our organization.
• Handle supervision of staff while delegating and designating zones that provide the best store coverage.
• Follow opening and closing store procedures. Confirm that deposit slips, envelopes, deposit bags, are correctly filed, and discrepancies are recorded, rectified, and communicated to management.
• Promotes and sells aquarium memberships and adopt-an-animal.
• Promotes and asks for donations for conservation.
• Collections, processing and documentation of monies.
• Inventory management includes receiving merchandise and vendor contact.
• Assist managers with customer service initiatives, team direction, solving cash register transactional and operational problems.
• Prepare sales and customer relations reports by analyzing and categorizing sales information, identifying, and investigating customer complaints and service suggestions.
• Partner with team to restock both before, during, and after operating hours.
• Make certain that store is adequately always stocked and proper inventory levels maintained.
• Provide communication to fellow management team members regarding daily issues.
• Always maintain awareness of store surroundings to prevent cash handling theft, shoplifting, counterfeiting, and burglary.
• Assist managers in hiring process and other supervisors with training employees.
• Review and conducts transactions through point-of-sale.
• Maintains Payment Card Industry (PCI) compliance and ensures staff follow all policies and procedures regarding employment and safety.
• Assist staff in stocking, changing, and/or adding supplies at cash register.
• Assist with tissue wrapping and bagging of guest / visitor merchandise.
• Work with staff in maintaining the shop in a clean, attractive, and highly marketable condition.
• Responsible for providing each guest / visitor uncompromised hospitality and quality service.

• A high school graduate. Experience in retail merchandising preferred.
• Minimum one year supervisory/management or leadership ability preferred.
• Ability to lift moderately sized boxes and goods, weighing up to 35 lbs.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Must possess a valid driver’s license.
• Pass a criminal background check.

This is a non-exempt position with a hiring salary range of $34,000 to $38,000.

The North Carolina Aquarium Society offers an excellent package of medical, dental, vision and life insurance, as well as 401k and retirement benefits and annual leave.

The North Carolina Aquarium Society is an Equal Opportunity Employer. This position is open to all qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, marital status, or status as a covered veteran.

Send a cover letter and resume to [email protected] with “Gift Shop Assistant Manager – Jennette’s Pier” in the subject line.