Quality Supervisor

Eaton’s ES AMER ARS PDCAD division is currently seeking a Quality Supervisor based onsite at our Avery Creek, NC manufacturing facility.

The Quality Supervisor is a working quality supervisor and engineering position responsible for leading the deployment of the Eaton Quality System, methods and tools, within the Avery Creek plant, to eliminate and prevent quality issues and continually reduce Costs of Nonconformance. In this role, you will lead, develop, and implement quality management systems processes. Additionally, you will oversee quality engineering and quality technician activities.

The expected annual salary range for this role is $97,000 - $143,000 a year. Please note the salary information shown is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

• Lead manufacturing quality processes and continual improvement efforts supporting the Avery Creek (AVC) site.
• Be a working supervisor of quality technicians and partner with the broader cross-functional value stream team to continually improve quality processes delivering measured reduction of defect rates and costs.
• Ensure customer issues are resolved effectively with minimal interruption in service, carry out structured problem solving, 8D investigation, reporting, and resolution of customer and internal quality issues.
• Develop effective quality improvement processes and controls to prevent defects, and ensure effective reactions and corrections to nonconforming conditions, to deliver highest quality to external and internal customers.
• Design, develop, and oversee documentation and implementation of quality management systems and activities to meet product, contract, business, and/or other requirements.
• Support and oversee implementation of ISO 9000 and Eaton Quality Management System (EQMS) requirements within area of responsibility.
• Utilize quality methods and statistical tools such as Pareto analyses, 8D and A3 structured problem solving, root cause analysis, PFMEA, Six Sigma and other quality engineering methods to prioritize, lead, and complete continual improvement projects.
• Work closely with manufacturing engineering, and other cross-functional partners, to resolve quality issues and improve processes.
• Oversee some supplier quality assurance activities as appropriate for the assigned areas of responsibility, including review of PPAP qualifications and management of supplier corrective actions. Lead quality technicians assuring effective NCMR and DMR process management to resolve internal and supplier quality concerns. Partner with the local supplier quality team on activities related to the assigned areas of responsibility.
• Be directly responsible and accountable for performance of duties, having the authority to take necessary action to address any quality issues. Own quality results together with the larger AVC team.
• Interface with customers, suppliers, partners, and internal stakeholders in both the plant and at customer locations to enhance their understanding of the plant Quality systems.
• Facilitate customer or other external and internal quality audits and inspections as appropriate to demonstrate compliance.
• Provide direction to inspection team partners as necessary to ensure quality products to customers. Drive error-proofing and control solutions at the source to reduce downstream inspections and reduce recurring failures.
• Provide support in development of new products (NPD), processes, and services. Participate in Eaton Pro-Launch NPD processes, providing quality functional inputs.
• Identify, evaluate and implement cost-effective resolution of complex Quality issues arising in sales, engineering, materials, and manufacturing.
• Rapid response to permanently resolve customer product warranty issues which may include identifying the customer’s own improper application or operation of product shipped.
• Facilitate Field Campaigns when required for quality escapes and develop containment actions to replace suspect materials assuring customer needs met and minimizing adverse impacts.

• Bachelor…