Auxiliary Services Manager

Position Overview

Join the family! Winston‑Salem State University is seeking an Auxiliary Services Manager. The role provides operational oversight, contract administration, and performance management for key outsourced auxiliary service programs that support campus life and contribute to institutional revenue generation. The position serves as the primary liaison between the university and external service providers, ensuring effective service delivery, contractual compliance, and alignment with institutional goals.

Reporting to the Deputy Chief Operating Officer, the manager oversees vendor relationships related to dining services, bookstore operations, vending, beverage exclusivity agreements, licensing & branding programs, mail services, and Ricoh Printing Services. The manager collaborates with the Deputy Chief Operating Officer to evaluate auxiliary financial performance and assist in determining appropriate auxiliary rate structures.

• Operational Oversight and Contract & Vendor Management
  • Supervise the Mailroom Supervisor and support efficient campus mail operations
  • Coordinate service delivery between vendors and campus stakeholders
  • Assist in planning for major campus events impacting auxiliary services
  • Support implementation of service improvements and new initiatives
  • Monitor campus printing operations in coordination with Ricoh to ensure service continuity and issue resolution
  • Serve as the university's contract administrator and relationship manager for outsourced auxiliary service agreements
  • Monitor vendor performance, service quality, and compliance with contractual terms
  • Review operational and financial reports from vendors
  • Coordinate contract renewals, amendments, and competitive procurements
  • Resolve service issues and maintain productive vendor relationships
  • Oversee the university's managed print services vendor (Ricoh), including service performance, equipment utilization, cost controls, and contractual compliance
  • Partner with IT, Procurement, and campus departments to optimize print fleet efficiency and user satisfaction
• Dining Plan Administration
  • Maintain student meal plan selections within appropriate institutional systems
  • Respond to student inquiries regarding meal plan selections and required changes
  • Load approved auxiliary rates into applicable systems
  • Reconcile vendor invoices with meal‑plan participation and selection data to ensure accuracy and consistency
• Financial Analysis & Rate Support
  • Track auxiliary revenue streams and operational performance
  • Collaborate with the Deputy Chief Operating Officer to analyze financial data and assist in determining auxiliary rate structures, including dining rates
  • Support budgeting, forecasting, and financial planning activities
  • Prepare reports and recommendations for leadership review
  • Monitor managed print spend trends and recommend cost optimization strategies
• Compliance & Administration and Strategic Support
  • Ensure adherence to university policies, procurement standards, and regulatory requirements
  • Maintain documentation and readiness for audit or review
  • Coordinate with Legal, Procurement, Finance, Communications, and Information Technology offices as needed
  • Ensure Ricoh services meet contractual SLAs, security standards, and audit requirements
  • Participate in auxiliary services planning initiatives
  • Identify opportunities for revenue growth, service enhancement, and cost containment
  • Benchmark programs against peer institutions and best practices
  • Evaluate opportunities to modernize campus print strategy, including print reduction and digital workflow initiatives

• Bachelor’s degree in accounting, business administration or related field or equivalent training and experience
• Minimum five (5) years of budgeting and accounting experience
• Demonstrated organizational, analytical, and communication skills
• Minimum two (2) years of relevant professional experience in business operations, auxiliary services, contract management, vendor relations, or managed print services oversight
• Working knowledge of managed print services operations and cost drivers
• Previous supervisory experience
• Experience working within a higher education environment
• Familiarity…