Heating, Ventilation, and Air Conditioning Manager

We are seeking an experienced HVAC Service Manager to lead and oversee the daily operations of the HVAC Service Group . This senior leadership role is responsible for managing and developing a team of 8–15 service technicians while driving operational efficiency, customer satisfaction, and profitability across commercial and industrial service operations.

• Lead, supervise, and develop a team of 8–15 HVAC service technicians; plan, assign, and direct daily work activities.
• Oversee day-to-day service operations, including dispatching and scheduling using field service management software.
• Develop and manage departmental budgets with full P&L responsibility, including gross and net profit performance.
• Review work orders for accuracy, verify pricing, and control labor and material costs to maintain target margins.
• Provide advanced HVAC troubleshooting support for complex service issues.
• Develop, execute, and manage commercial and industrial service contracts, including renewals.
• Build and maintain strong customer relationships; manage issue escalation and complaint resolution.
• Oversee service billing processes and support accounts receivable follow-up.
• Manage inventory, parts control, and warranty processing.
• Recruit, hire, train, and conduct performance evaluations for service technicians.
• Promote employee development, accountability, and a culture of continuous improvement.
• Ensure compliance with company policies, safety standards, and field operational best practices.
• Oversee fleet, equipment, and job site operations to ensure efficiency and safety.
• Prepare reports and communicate operational performance to senior leadership.

• 7+ years of HVAC service experience in commercial and industrial environments.
• Demonstrated leadership experience managing service technicians (8–15 direct reports preferred).
• Strong knowledge of service dispatching systems and field service software.
• Experience with budgeting, financial reporting, and P&L oversight.
• Advanced technical HVAC troubleshooting knowledge.
• Proven experience managing service contracts and renewals.
• Strong communication, organizational, and reporting skills.
• Valid driver’s license required.