Beneficiary Services Manager; Bilingual

Overview

Get Involved! Samaritan's Purse is seeking a Beneficiary Services Manager to join our team in North Wilkesboro, NC
. You can be a part of a highly professional North American Disaster Relief team. In this role, you will manage a team that focuses on all aspects of North American Disaster Relief beneficiary selection, needs assessment, and requests for assistance from individuals. Come and use your gifts daily to advance the Gospel!

Bilingual in English and Spanish is preferred.

• Maintain your personal relationship with Jesus Christ and be an effective witness for Him.
• Manage the case management process for North American Disaster Relief beneficiaries. This includes detailed investigation of candidates; based on need, eligibility, and other program criteria.
• Oversee caseloads for multiple North American Disaster Relief project sites. Review and assess documents and process written proposals for each beneficiary to be sent to leadership for approval. Keep detailed files of each homeowner data and ensure beneficiary data is kept confidential and secure.
• Manage the beneficiary services team, of both full-time and on-call employees, that assists beneficiaries through the process for NADR short-term needs. Manage the staffing schedule as needed to account for surge support.
• Develop program guidelines and case work process as new programs are initiated. Ensure that all staff are well trained to serve beneficiaries well.
• Manage the development of the Case Management System to ensure that beneficiary data is securely stored and the system has needed functionality.
• Travel to field locations to assist with Case Management for Short-Term Needs Programs as needed.
• Manage the development and distribution of reports for the Beneficiary Service team for all NADR projects.
• All other duties as assigned.

• Bachelors degree (B.A.) and three (3) to five (5) years related experience and/or training; or equivalent combination of education and experience
• Intermediate technology skills
• Ability to analyze, organize, and prioritize work while meeting multiple deadlines
• Highly effective verbal and written communication skills
• Ability to adapt quickly to change
• Active listening and critical thinking skills
• Ability to identify with and understand another person’s experience or point of view
• Thorough knowledge of conflict management and leadership principles
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Twelve credit hours of college-level Biblical Studies preferred, not required

Job Location: North Wilkesboro, NC

Type: Full-time

Language Requirement: Fluency in English. Bilingual in Spanish preferred

• Medical, prescription, dental & vision insurance
• Flexible Spending Account (FSA)
• Long-term and Short-term disability insurance
• Paid Family Medical Leave
• Term Life Insurance
• 401(k) retirement savings plan
• 10 paid holidays
• 12 vacation/personal days
• 10 sick days

Samaritan’s Purse Mission Statement

Samaritan’s Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan’s Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God’s love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.

Samaritan’s Purse Statement Of Faith

• We believe the Bible to be the inspired, the only infallible, authoritative Word of God. (1 Thessalonians 2:13; 2 Timothy 3:15-17)
• We believe that there is one God, eternally existent in three persons:
  Father, Son, and Holy Spirit. (Matthew 28:19; John 10:30; Ephesians 4:4-6)
• We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. (Matthew 1:23;
  John 1:1-4 and 1:29;
  Acts 1:11 and 2:22-24;…