Assistant Director, Operations

Assistant Director, Operations

Samaritan's Purse

Join our team in North Wilkesboro, NC. You will provide leadership and coordination for North American Ministries (NAM) Operations on a daily basis, especially during disaster response activations. You will oversee the NAM Operations Center and the Special Projects Team to ensure rapid, integrated response capability and continuous operational improvement.

We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe.

• Maintain your personal relationship with Jesus Christ and be an effective witness for Him.
• Provide direct leadership to the Manager, NAM Operations Center, and Manager, Special Projects; hire, equip, and mentor managerial staff to perform both steady‑state roles as well as roles in disaster response scenarios.
• Oversee the development, organization, coordination, and facilitation of the standardization of steady‑state and disaster response operations and trainings in the area of Special Projects to ensure quality and alignment with organizational strategic objectives.
• Implement and oversee the daily operations and continuous improvement of the NAM Operations Center, including planning, tracking of current operations, and serving as a clearinghouse for all reporting; ensure cross‑functional coordination with United States Disaster Relief, Special Projects, Air Response Team, OHOP and other NAM assets.
• Build operational readiness in coordination with Samaritan's Purse stakeholders including Facilities, IT, Security and others to support rapid mobilization and sustained operations.
• Coordinate with multiple teams and stakeholders across the ministry to ensure effective collaboration on all operations and processes; integrate lessons learned through AARs into SOPs and training.
• Advance organizational capacity; develop capability to run three high‑quality domestic disaster responses and develop robust disaster monitoring capabilities.
• Oversee the implementation of systems to document best practices, garner lessons learned, and instill a learning‑focused culture into NAM operations.
• All other duties as assigned.

• Bachelor's degree (B.A./B.S.) in Disaster Management, International Relations or relevant field and minimum seven (7) years related experience and/or training; or equivalent combination of education and experience.
• Advanced understanding of NIMS/ICS and multi‑disciplinary incident coordination.
• Strong leadership experience in emergency response operations and operational center management.
• Ability to manage and delegate tasks; proven ability to lead managers and cross‑functional teams.
• Ability to achieve organizational strategic objectives; strong program and change management skills.
• Ability to coach and mentor others; demonstrated capability building experience.
• Possess strong public speaking and presentation skills.
• Twelve credit hours of college‑level Biblical Studies preferred, not required.

North Wilkesboro, NC

Full‑time

Fluency in English

• Medical, prescription, dental & vision insurance
• Flexible Spending Account (FSA)
• Long‑term and Short‑term disability insurance
• Paid Family Medical Leave
• Term Life Insurance
• 401(k) retirement savings plan
• 10 paid holidays
• 12 vacation/personal days
• 10 sick days