Senior Account Manager Position

Senior Account Manager

Granite Insurance Agency – Full‑Time – Granite Falls, North Carolina

Empower Businesses. Build Relationships. Grow With Granite.

At Granite Insurance, we believe in empowering businesses to succeed by providing tailored insurance and risk management solutions. We are looking for a dynamic and client‑focused professional to join our growing team as a Senior Account Manager. In this role, you will have the opportunity to build and maintain relationships with key clients, provide expert advice on insurance products and services, and ensure client satisfaction and retention.

If you excel in relationship‑building, problem‑solving, and delivering exceptional service, this could be the perfect opportunity for you.

We are one of the top independent insurance agencies in the area. We’re proud to have built a reputation on integrity and first‑class service among our clients, partners, and the communities that we serve. We’re on a mission to build long lasting relationships with our clients, have a positive societal impact through our work, and build an inclusive culture where all people can thrive and do their best work.

Teamwork, personal excellence, and growth matters to us, and we know it matters to you, too! When you join us, you’ll have the opportunity to continue learning, develop new skills, and grow personally and professionally. We celebrate achievement and reward our employees for their great ideas, attitude, and teamwork.

• Competitive compensation
• Work‑life balance and employee well‑being
• A supportive, diverse, people‑first culture and mindset
• A voice at the table to create constructive change and work on purposeful products
• Time dedicated to professional development

You’re a self‑starter and an independent learner who enjoys mastering new skills quickly. With very little supervision, you anticipate needs, take action and create efficiencies. You’re organized and know the art of building relationships with teammates, clients and vendors. This role performs a wide range of duties across planning, education, research and analysis for both existing and prospective clients. Using your impeccable communication skills and work ethic, you will apply critical thinking skills, work independently and anticipate agency needs and client questions.

• Client Relationship Management:
  Build and maintain strong relationships with clients, understanding their insurance needs and providing customized solutions.
• New Business Development:
  Assist with qualifying new business opportunities in conjunction with the sales team.
• Insurance Product Expertise:
  Stay updated on insurance products, regulations, and industry trends to effectively advise clients on the most suitable insurance solutions.
• Policy Management:
  Coordinate policy renewals, endorsements, and claims processing, ensuring accuracy and timeliness.
• Risk Assessment:
  Analyze clients’ risk exposures and recommend appropriate coverage options to mitigate risks.
• Documentation and Compliance:
  Maintain accurate client records, ensure compliance with regulatory requirements, and manage documentation related to insurance policies.
• Collaboration:
  
  Work closely with underwriting, claims, and finance teams to deliver comprehensive insurance solutions and excellent customer service.
• Client
  
  Education:
  
  Educate clients on insurance‑related topics, including coverage options, policy features, and risk management strategies.
• Performance Tracking:
  Monitor key performance indicators, such as client retention rates, and implement strategies for continuous improvement.

• Proven experience in insurance sales, account management, or related roles.
• Strong knowledge of insurance products, underwriting principles, and risk management concepts.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to multitask, prioritize workload, and work effectively in a fast‑paced environment.
• Proficiency in MS Office Suite and CRM software.
• Relevant insurance certifications (e.g., CIC, CPCU) are a plus.

• Competitive compensation structure
• Healt…