Process Improvement Analyst - Charlotte, NC

Job Description

Job Type: Full-time Salary
Exemption Type:
Exempt

Location:

NC, Charlotte - Charlotte, NC 28227 US (Primary)
Category:
Quality
Travel:
None
Compensation Range: $73,000-$86,000 per year

Location
:
Charlotte, NC (Candidate will have the flexibility to work out of their home office but must reside in Charlotte, NC)
Schedule
:
Full-time, Exempt

The Right Work. The Right People. The Right Culture.

• Competitive base pay: $73,000-$86,000 per year
• Health, dental, and vision benefits
• 401(k) with company match and disability coverage
• Paid time off, sick time, and holidays
• Tuition reimbursement and professional training
• Recognition programs and growth opportunities
• Class Pass and Breethe Memberships

• Lead current-state and future-state process mapping for enterprise initiatives, including technology-enabled and cross-functional work.
• Partner with business leaders and IT to translate business needs into clearly defined processes, workflows, and initiative requirements.
• Support initiative intake and planning by gathering data, clarifying scope, identifying dependencies, and documenting decision points.
• Prepare initiatives for entry into planning and execution sprints by ensuring process clarity, stakeholder alignment, and readiness.
• Identify inefficiencies, bottlenecks, and friction points and recommend practical, scalable improvements.
• Support pilots, phased rollouts, and early-stage implementations by refining processes based on real-world feedback.

• Conduct light-touch process health checks post-implementation to assess adoption, usability, and consistency.
• Identify gaps between intended process design and actual execution, with a focus on systemic issues rather than individual performance.
• Partner with stakeholders to understand why deviations occur, diagnose root causes of process friction such as design gaps, system constraints or ambiguous handoffs.
• Recommend targeted process refinements to improve clarity, efficiency, or sustainability.
• Create SOPs and process documentation and update as refinements are needed.

• Work closely with IT, the CIO, and software development leadership to align business process needs with technical solutions.
• Coordinate with functional leaders across the organization to gather inputs, facilitate discussions, and drive shared understanding.
• Maintain strong organization and visibility across initiative backlogs, planning sprints, and active work streams.
• Support the Director of PMO with analysis, documentation, and preparation for leadership discussions and decision-making.
• Contribute to the evolution of ORC's PMO, Quality, & Process practices as the function maturing.

• Demonstrates strong process thinking and design
• Excels at stakeholder facilitation and influence
• Applies analytical problem-solving skills effectively
• Shows strong organization and prioritization abilities
• Is comfortable operating in evolving environments
• Brings a continuous improvement mindset
• Communicates effectively with strong verbal and written skills

• Minimum of (3) three years of experience in process improvement, operational excellence, PMO support, or similar roles
• Must be able to demonstrate experience with process mapping, workflow design, and documentation
• Must have experience working cross-functionally with business and technology stakeholders
• Must own an iOS or Android smartphone to access ORC systems
• Legally authorized to work in the United States without sponsorship/visa

• Experience supporting enterprise initiatives or technology-enabled process change.
• Familiarity with Jira or similar initiative/project management tools.
• Familiarity with Lucid Chart or other similar process mapping tools.
• Exposure to quality frameworks, continuous improvement methodologies, or operational excellence practices.
• Experience in a growing or scaling organization.

Relocation and per diem are not provided

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