More jobs:
Project Manager, IT Support, Systems Administrator
Job in
Oak Ridge, Guilford County, North Carolina, 27310, USA
Listed on 2026-03-08
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-03-08
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
EUC Project Manager
- Provide Level 2/3 support for hardware, software, and network issues.
- Troubleshoot and resolve escalated incidents within SLA.
- Ensure compliance with IT policies and security standard.
- Supervise and mentor desktop support technicians.
- Allocate tasks and monitor workload distribution.
- Conduct performance reviews and provide training where necessary.
- Act as a liaison between end-users and IT management.
- Communicate updates on major incidents and planned maintenance.
- Maintain accurate documentation of incidents, resolutions, and processes.
- Develop and enforce standard operating procedures (SOPs).
- Drive continuous improvement initiatives for support processes.
- Oversee hardware/software inventory and lifecycle management.
- Coordinate procurement and deployment of IT assets.
- Strong knowledge of Windows/Mac OS, Active Directory, Office 365, and networking basics.
- Familiarity with ITIL framework and ticketing systems (e.g., Service Now).
- Excellent problem-solving, communication, and leadership skills.
Salary Range: $90,000-$105,000 a year
QualificationsBACHELOR OF COMPUTER SCIENCE
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