Business Systems Analyst

This position is located in Holly Springs, N.C.

The Town of Holly Springs is searching for a Business Systems Analyst to serve in the I.T. Department. This position will support project management for the highly collaborative and team-oriented Information Technology (IT) Department, and support various town-wide software applications and the associated business processes. The position works collaboratively with the other IT Business Systems Analysts (BA) to ensure IT solutions support the strategic and operational needs of the organization.

Reports to the Chief Information Officer. Works independently with general guidance from the Chief Information Officer to ensure coordination of objectives and priorities of the Town Manager and Town Council.

The work schedule is business hours with occasional evenings and weekends. The starting annual salary range is $77,463.50-$82,111.31 (depending on knowledge, skills, and experience). This position is Grade M.

• Supports the management of projects for the IT Department by developing project scopes, timelines, and milestones.
• Develops project management processes and leads project status meetings with internal and external stakeholders.
• Develops project plans and cost estimates, including attending meetings with internal and external stakeholders.
• Analyzes, recommends, plans, executes, and monitors installations and deployments of application software.
• Maintains enterprise production and testing environments to ensure system reliability.
• Leads application acceptance testing for application projects and/or upgrades.
• Performs or coordinates enterprise application training, which may include in-person or remote training.
• Develops training documentation and/or videos for enterprise applications that the position will support.
• Implements and maintains enterprise software updates and revisions to system applications.
• Responds to critical application issues and troubleshoots. Review logs to determine if systems and databases are operating properly after system or application failures. Evaluates and reports on root causes of system failures.
• Maintains and documents business processes defined by system configuration and application configuration changes.
• Assists in leading IT governance teams for enterprise applications.
• Meets with stakeholders to collect reporting requirements and writes reports or develops dashboards utilizing commercially available tools, such as Microsoft Power
  
  BI, SQL Server Reporting Services (SSRS), Crystal Reports, etc.
• Maintains and makes recommendations for improvements to enterprise applications and data information systems.
• Responds to emergency troubleshooting during work and/or non-work hours for systems under the BA’s purview.
• Assists other IT personnel as needed.
• Other duties as assigned.

• Ability to work closely and very collaboratively with the IT team and external stakeholders.
• Knowledge of cloud computing environments and security.
• Knowledge of Local Government enterprise systems, such as work order and asset management systems, code enforcement and permitting systems, and human resources systems.
• Knowledge of database platforms and an understanding of database integrations across systems.
• Knowledge of Document Management systems, Records Management systems, and/or Financial systems.
• Knowledge of local government operations and operational structure.
• Ability to establish and maintain accurate records of assigned activities and operations.
• Ability to interpret and implement local policies and procedures; written instructions, general correspondence;
  Federal, State, and local regulations.
• Skilled in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
• Ability to think quickly, maintain self-control, and adapt to stressful situations.
• Skilled in researching and understanding complex technical and business process issues.
• Ability to apply sound judgment and discretion in performing duties, resolving problems, and interpreting policies and regulations.
• Ability to communicate…