IT Support Engineer and Eastern Europe region

Position: IT Support Engineer for Central and Eastern Europe region
Location: Turkey
# IT Support Engineer for Central and Eastern Europe region

As an IT Support Engineer based in Antalya, Turkey, you support local and international colleagues and serve as the main IT contact, working with a globally integrated infrastructure.

As an IT Support Engineer within the Rijk Zwaan Turkey team, you will support colleagues working and traveling in the Central and Eastern Europe (Turkey, Poland, Russia, Kazakhstan, Hungary, Germany, Greece, Egypt, etc.). Our IT infrastructure is highly integrated with the global IT infrastructure of the Rijk Zwaan Group. You will serve as one of the point of contacts for the IT department at Rijk Zwaan.

Additionally, you will be responsible for:
* maintaining IT facilities for end users: laptops, tablets, and smartphones;
* training and assisting colleagues in the (smart) use of applications like M365 and general use of business applications like CRM, ERP, and reporting tools;
* providing reliable IT services to colleagues, enabling them to concentrate on their primary tasks;
* solving incidents with equipment and applications;
* managing local (IT) suppliers;
* assisting in the maintenance and implementation of the IT infrastructure, which includes servers, network, telephony, entrance, and security equipment.

As an IT Support Engineer, you excel at balancing self-sufficiency with the seamless implementation and adherence to Rijk Zwaan’s central IT solutions and policies.

You can work independently and as part of an international team.

You are a strong communicator with a proactive attitude, capable of multitasking and providing a hands-on approach. Your broad IT knowledge and experience includes Microsoft Windows OS for workplace and Server, Office, and other business applications from various vendors. You understand virtualization and its implementation in business environments.

You have a keen awareness of security topics and a desire to continually implement and improve security measures. You maintain strict confidentiality when dealing with sensitive or private information.

You are enthusiastic, curious, willing to learn, and eager to follow training in diverse areas.

Analyzing and improving procedures is your strong skill, aiming for continual improvement for all colleagues. You enjoy travelling to Europe and within the region.

Being part of an international team requires at least an upper- intermediate level of English. As you will be supporting Russian speaking colleagues, this role also requires an upper- intermediate level of  addition, we can find the following on your resume:
* a completed Bachelor’s degree, in the field of Information Technology;
* at least 2 years of relevant working experience;
* a proficient level of knowledge in networking and security;
* hands-on experience with Microsoft 365, Teams, One Drive, SharePoint and InTune;
* knowledge of IT equipment and mobile device management solutions for smart phones and tablets.
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