HR Manager - US Corporate & Warehouse

People Operations Manager - US Corporate & Warehouse

Family-owned since 1953, Lamour Inc./Terramar Inc. has earned a reputation for being the best choice in socks, performance apparel, hosiery and lingerie. In fact, we’re among the world’s top 5 players in active wear basics, the world’s leading manufacturer of seamless garments, and one of Canada’s leading sock manufacturers. As a one‑stop shop, we work innovatively and passionately to deliver exceptional quality and value to a diverse international customer base.

Our focus on performance fabric technology and product innovation, investment in manufacturing excellence, speed‑to‑market and supply chain execution enables us to build meaningful, strong and sustainable retail partnerships across multiple trade channels.

The People Operations Manager, US Corporate & Warehouse will work with the People team in Montreal to deliver a consistent and high‑quality employee experience across all stages of the employee lifecycle – from recruitment to onboarding to offboarding and all the moments that matter in between for both our fully remote US and onsite US Warehouse workforce. This role blends people operations and employee experience, ensuring that employees have the tools, resources, and environment needed to thrive.

This role reports directly to Lamour’s Head of People Operations and is based full‑time in North Carolina and will visit our warehouse in Hildebran on a weekly basis.

• Manage the US People Operations function; own end‑to‑end US employee lifecycle operations (onboarding/orientation, background checks, HRIS data integrity, reviews, benefits and leaves, offboarding) with a strong focus on delivery quality and compliance.
• Own the US Benefits & Compliance Program: serve as the in‑house expert for all US benefits and leave of absence (LOA) programs, including managing open enrollment, vendor relationships and acting as the point of contact.
• US Recruitment: lead full‑cycle recruitment for US‑based roles, partnering with hiring leaders to deliver a consistent, compliant and high‑quality hiring process.
• Own compliance reporting, including EEOC, Form 5500s and state‑specific leave filings.
• Lead strategic US People Operations projects: take full ownership of US People initiatives from start to finish, including onboarding revamp, performance management cycle, new L&D programs and process optimization across the employee lifecycle for US remote and onsite warehouse workers.
• Manage & optimize our HR tech stack: serve as a subject matter expert for our People technology, including our HRIS, EOR and payroll platforms like HRwize, Trinet and Paycor; ensure data integrity, build reports and continuously optimize USA workflows.
• Act as the US People Partner: be the trusted people ops point of contact for US warehouse employees, supervisors and managers as well as US remote staff.
• Drive lifecycle operations: manage and improve our core People processes—including onboarding, off‑boarding and internal mobility—to ensure every step is seamless, compliant and people‑first.
• Partner across NA teams to ensure accurate data flow and smooth handoffs for all employee changes.

• 5+ years of progressive HR experience, including at least 2 years in management.
• Experience managing both hourly and exempt employee populations across multiple states.
• Strong background in recruiting, onboarding, performance management and compliance.
• Excellent knowledge of employment law, labor relations and employee lifecycle management.
• Proven success in scaling HR operations within a fast‑paced, startup or growth‑stage company.
• Experience with HRIS/payroll platforms (HRwize, Trinet & Paycor preferred).
• Bachelor’s degree in human resources, business administration or related field.
• SHRM‑CP, SHRM‑SCP or PHR certification preferred.
• Strong communication skills, business acumen and an ownership mindset.
• Experience in warehouse, retail, wholesale or other distributed work forces preferred.
• Proven ability to build scalable systems and processes from the ground up preferred.
• Demonstrated success operating in a lean, hands‑on environment where adaptability is key.

• Health coverage that fits your life – medical, dental and vision plan options.
• Life + AD&D coverage options.
• 401(k) retirement plan.
• Commuter benefits to offset transit and parking costs.
• Health Advocate support for benefits questions.
• Confidential EAP resources for you and eligible family members.
• Optional perks such as accident/critical illness, legal & pet, auto/home and identity theft protection.
• Early Friday – wrap up at 4:00 PM, or 1:30 PM in the summer.
• Birthday gift card.
• Team events and celebrations.