Event Sales & Service Manager

Overview

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"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

The Catering Sales Manager at Wild Dunes Resort is responsible for selling, planning, and servicing events with a specialized focus on the Wedding and Social markets. This role partners closely with the Director of Events and the Director of Sales, Marketing, and Events to drive banquet food and beverage revenue, secure meeting room rentals, and deliver exceptional end‑to‑end event experiences.

Responsibilities include menu planning, agenda development, contract review, and coordination of all hotel meeting and catering services. The Catering Sales Manager acts as the primary liaison between clients and resort departments, facilitating communication before, during, and after events to ensure a seamless and high‑quality experience.

This position will conduct site inspections, host client entertainment, cultivate strong and lasting customer relationships, participate in—and at times lead—event meetings, and actively prospect new business opportunities. Collaboration with the sales and catering team, administrative support, and all operational areas of the resort is essential.

Wild Dunes Resort fosters an environment that values high performance, career growth, teamwork, and exceptional service. If you are passionate about creating memorable events and delivering outstanding guest experiences, we invite you to join our team.

• Free room nights, Discounted, and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance after 30 days
• 401K with company match
• Paid Time Off (Vacation-Sick), Holiday Pay, New Child Leave, and Float/Personal day
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Use of Resort Amenities during Time-Off
• Comprehensive benefits consistent with Hyatt programs and Wild Dunes Resort policies

Qualifications

• A genuine desire to meet the needs of others in a fast‑paced environment
• Strong verbal and written communication skills
• Proficiency in general computer applications and office software
• Exceptional attention to detail and organizational skills
• Preferably two years of hotel sales or event planning experience

ADA – Essential Physical Requirements

To successfully perform this job, the individual must meet the following physical and sensory requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit, stand, or walk for extended periods
• Ability to lift, carry, push, or pull up to 25 lbs. occasionally
• Ability to conduct on‑property site tours, which may include outdoor areas, uneven surfaces, stairs, and multiple building locations
• Ability to communicate clearly and professionally in person, by phone, and in writing
• Ability to use standard office equipment (computer, phone, printer, etc.)
• Ability to work a flexible schedule, including evenings, weekends, and holidays as business levels require
• Ability to maintain attention to detail in a dynamic and fast‑paced environment

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Cheyenne Mountain Resort | Colorado Springs , CO , US

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