Front Desk Supervisor

Description" + "

We are hiring a Front Desk Supervisor!

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We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. As the front desk supervisor, you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards.

Your role is key to the overall experience the negosyo will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others, leading a team, and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Responsibilities:

Provide the highest quality of service to the customer at all times.

Check guests in and out efficiently and in a friendly manner.

Handle guest mail and messages per established procedures.

Develop a thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies.

Take reservation requests efficiently.

Answer switchboard in accordance with standards of proper telephone etiquette.

Block rooms and handle special requests.

Monitor room availability and offer AGM and GM assistance in yield management and restrictions.

Handle safe deposits by guests per established procedures.

Keep lobby and desk area clean and presentable.

Have a thorough knowledge of emergency and security procedures.

Pay rate (*.DOE) for this position is $18 per hour DOE.

Here are some reasons our associates like working for us:

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, விட் பிரிஹுகள், training & development and career advancement opportunities.

Our culture is based on our five Cornerstones and they are what we consider our foundation:
Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the best associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a company that cares about you and your development.

We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

Front desk experience is preferred.

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  Preferred
  " + "2 years:
  Front desk experience is preferred." + "
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Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment

Light. For further information, please review the Know Your Rights notice from the Department of Labor.

Source:
Concord Hospitality