Night Auditor

Position Summary

The Night Auditor is responsible for overseeing front‑desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day.

• Maintains a friendly, professional, cheerful, and courteous demeanor at all times.
• Accurately answers inquiries from potential guests and accepts hotel reservations.
• Consistently resolves guest problems and complaints efficiently while demonstrating a sense of urgency.
• Responds to telephone and in‑person inquiries regarding reservations, hotel information, and guest concerns in a timely manner.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Resolves customer issues, complaints, and problems quickly and efficiently to maintain high customer satisfaction and quality service.
• Allocates rooms to expected arrivals after checking guest preferences and special requests.
• Ensures phone calls, wake‑up calls, and messages for guests are handled promptly, efficiently, and professionally.
• Cross‑checks all billing instructions to ensure they are correctly updated.
• Handles group arrivals and pre‑registers each guest.
• Ensures payments are made or on file for each guest and billing is routed for groups correctly.
• Completes cash transactions and maintains full responsibility for personal bank.
• Ensures front‑desk log (book or system) is read and updated.
• Ensures safety by following guest check‑in and security procedures and reporting suspicious activity to security, manager, or MOD.
• Balances accounts from the day shifts.
• Checks all payment methods are up to date and correspond to the rooms they are on file with.
• Posts transactions from outlets to appropriate rooms or ledger accounts.
• Verifies that all end‑of‑day work has been performed.
• Ensures that M3 files are balanced and any out‑of‑balance issues are reported to the immediate supervisor before rolling the day.
• Enters room cleans in Hotel Effectiveness.
• Attends meetings as required.

• Experience in customer service, forward‑facing, or other guest‑related positions.
• Prior experience in the hospitality industry as a front‑desk agent or night auditor preferred.
• Experience with brand or property‑specific PMS, Quore, PBX, marketplaces, and other hotel‑related systems.
• Proficient in Microsoft 365 or similar computer applications.
• Minimum high‑school diploma, GED, or equivalent.
• Associate’s degree in Business Administration, Hospitality, or related major preferred.

Raines is proud to be an Equal Opportunity Employer. We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre‑employment background check required. EEO/D/V.

We encourage job seekers to protect themselves from email and recruiting scams.

Please note:

1) We do not accept applications via email or fax;
2) We never ask for money as part of the application process;
3) We only contact job applicants from approved email domains.

• Entry level

• Full‑time

• Management and Manufacturing
• Hospitality