Assistant General Manager

Assistant General Manager – Trailborn Hotels & Resorts

Location: Trailborn Surf & Sound, 275 Waynick Blvd, Wrightsville Beach, NC 28480

Salary: $90,000 – $110,000 plus up to 15% annual performance bonus.

Job Status: Full Time (Exempt; Salary)

Trailborn was founded on a simple idea:
Life Should Be an Adventure
. We build design-forward, experiential hotels to pull people out of the daily grind and into the great outdoors. Our locations are at the heart of our country’s most extraordinary outdoor destinations—from national parks to wine country, and snow‑capped mountains to sun‑soaked beaches.

With five properties located in North America’s most iconic outdoor destinations—Trailborn Rocky Mountains in Estes Park, Colorado;
Trailborn Highlands in the Blue Ridge Mountains of North Carolina;
Trailborn Grand Canyon in Williams, Arizona; and Trailborn Surf & Sound in Wrightsville Beach, North Carolina—Trailborn brings thoughtfully designed, boutique accommodations to regions where nature and adventure converge. We also have a robust pipeline of properties opening in 2025 and 2026, including Mendocino, California.

We believe in GETMY™ Best – Guide, Excellence, Together, Magic and Yes
, and we expect our team to embody these values in everything they do.

• Ensures the team delivers on the Trailborn guest experience at a high level, maintaining four‑diamond service throughout all departments.
• Collaborates with department leaders in developing guest activities and activations aimed at driving revenue and guest satisfaction with resort offerings.
• Assists in training team members on steps of service, guest engagement, and recovery opportunities.
• Leads the guest review feedback cycle, reports results, and creates action plans to ensure the resort leads the portfolio in Intent to Recommend.

• Champions all brand standards and ensures teams are well trained on all aspects of brand standards that impact their roles.
• Develops processes that support a clean and efficient work environment and resort product for our guests; oversees preventive maintenance and deep cleaning schedules for the property.
• Is responsible for labor controls and productivity across departments, as well as operating expense line items and budget/forecast management.

• Promotes a fun, positive work environment for all team members.
• Sets clear performance expectations for all department leaders with the General Manager and works with leaders to achieve success.
• Always demonstrates an open‑door policy.
• Solicits feedback and provides feedback regularly to team leaders aimed at driving continuous improvement.
• Performs other duties as assigned and needed.

Skills and

Qualifications:

• 3+ years’ experience in a Department Head role with strong Rooms Operations background.
• Positive attitude, service oriented, and able to multi‑task.
• Strong interpersonal and organization management skills.
• Possess strong problem‑solving skills and work under limited supervision.
• Ability to prioritize and organize; performs job functions with attention to detail, speed, and accuracy.
• Ability to manage and adapt to new technologies and systems.

Preferred Qualifications:

• Experience working in a boutique full‑service hotel or a resort.

• Able to walk, stand for long periods of time, and bend continuously; able to carry up to 30 pounds.

• Comprehensive benefits: affordable medical, dental, and vision insurance with company contributions.
• Secure your future: 401(k) plan with a company match.
• Recharge & grow: enjoy paid time off and learning programs to advance your career.

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage, including seasonality—on any day at any hour, including evenings, weekends, and holidays.

Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.

If you require assistance or an accommodation due to a disability, please inform us during your application process.

The specific statements shown in each section of this Job Description are not intended to be all‑inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.