R.O.- Hospitality Supervisor – Front Office

R.O. – Hospitality Supervisor – Front Office

Join to apply for the R.O. – Hospitality Supervisor – Front Office role at Capital Vacations
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Opportunity for career advancement in a fast‑paced, growth‑oriented organization!

• Competitive Salary
• Paid Time Off and Paid Holidays
• Career Growth
• Medical/Dental with employer contribution
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company‑paid life insurance and long‑term disability
• 401(k) retirement plan
• Travel Perks to Resort Locations
• Company Perks Program

The Hospitality Supervisor –Front Office supervises the daily operations of the front desk, rooms control, and PBX while maintaining positive working relationships with all other departments.

• Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives.
• Hands‑on leader and a visible front office team member who leads by example.
• Monitors departmental service levels and acts accordingly.
• Identifies areas of opportunity to improve processes and procedures to elevate the overall guest experience.
• Is responsible for internal audits to ensure compliance with corporate SOPs and QA standards.
• Is responsible for staff development.
• Serves as Manager on Duty as needed, making decisions based on the business requirements.
• Works all shifts as need dictates.
• Is responsible for other duties as set forth by the Resort Manager, including but not limited to training, scheduling, coaching, and counseling, disciplinary action, conducting meetings, completing monthly reporting, assisting with inventory management, and leading the front office staff.
• Works front desk as needed: checking guests in/out, answering phones and handling guest comments and concerns.
• Assists in the management of the resort’s room matrix, discrepant reservations, and maintaining inventory.
• Monitors front desk controls, cash drawers, change given, and key inventories.
• Provides follow‑up of maintenance/housekeeping requests.
• Steps into any role when necessary.
• Ensures the satisfaction of all guests by responding to guests’ needs and leading other Team Members in handling guests’ concerns.
• All other duties as requested.

Responsibilities listed may not include all tasks or apply to all resort locations; an official job description will be provided and signed on the first day of employment.

• High School Diploma/GED.
• Minimum 3 years of supervisory/management experience in hotel/resort operations, preferably in vacation ownership.
• Exceptional communication and leadership skills.
• Excellent interpersonal skills when dealing with guests, Team Members, and the general public.
• Knowledge of daily operations of the front desk, reservations, and problem resolution.

• Mid‑Senior level

• Full‑time

• Management and Manufacturing
• Hospitality

Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!

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