Front Desk Supervisor

About Pyramid Global Hospitality

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, we are dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and well‑being. Our People‑First culture is reflected in employee development, benefits, and our commitment to building meaningful relationships.

We offer comprehensive health insurance, retirement plans, paid time off, and unique perks such as on‑site wellness programs, local discounts, and employee rates on hotel stays. Ongoing training and development opportunities help our people build the skills and knowledge needed to advance their careers.

A recipient of the 2015 Trip Advisor Certificate of Excellence, Courtyard Pittsburgh North/Cranberry Woods is conveniently located in the Cranberry Woods business park. Our comfortable rooms and outstanding team of professionals make guests want to stay again and again. To maintain this excellence, we hire only the very best.

We are looking for a highly motivated individual to join our Front Desk team as Front Desk Supervisor. The successful candidate is a team player, open to learning, leads by example, and responds to guests and staff in a professional and courteous manner.

• Help guests discover their “Wanderlust” experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Resolve problems and “WOW” guests through recovery when things aren’t quite right.
• Supervise the daily shift process, ensuring all team members adhere to standard operating procedures.
• Conduct pre‑assignment of hotel rooms, including VIPs, repeat guests, all packages, and any special requests.
• Work closely with the Maintenance and Housekeeping teams to coordinate the day.
• Train, direct, resolve issues, and coach front desk team members to ensure a quality operation.
• Maintain the Sundries shop, keeping inventory up to date and ordering as necessary.
• Train new Front Desk Agents in exceptional customer service.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff professionally and assist other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain the house bank.
• Communicate all pertinent information to the manager on duty.
• Follow procedures for posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

• Must be available to work a flexible schedule, including nights, weekends, and holidays.
• High school diploma or equivalent.
• Previous hotel or resort experience preferred.
• Strong desire to make an impact on people.
• Outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.

$17.00–$19.00 per hour.

Pyramid Global Hospitality is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Management and Manufacturing
• Industry: Hospitality