Front Office Night Auditor; Nights

Front Office Night Auditor (3 Nights per Week) at Chetola Resort & Conference Center

About Chetola Resort: For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina, it is a luxury haven where adventure meets tranquility. The resort blends refined hospitality with immersive outdoor experiences—from Orvis‑endorsed fly fishing to award‑winning dining, spa indulgence, and family‑friendly recreation.

Under new ownership, Chetola is embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service.

Responsible for ensuring smooth overnight operations at the front desk, assisting guests with late‑night needs, and performing essential auditing tasks to reconcile the day’s financial transactions. This role requires a dependable, customer‑service focused individual comfortable working independently in a serene overnight environment.

Thursday, Friday, and Saturday nights, 9:00 PM – 7:00 AM (full‑time). Weekend and holiday availability required. Occasional day shift may be available if desired.

• Guest Experience & Service Delivery
  • Greet and assist guests with check‑ins, check‑outs, and general inquiries in a professional and courteous manner.
  • Serve as the primary contact for guest needs during overnight hours.
  • Respond to emergency situations and coordinate with relevant departments as needed.
  • Provide resort information and recommendations to enhance the guest experience.
• Audit & Administrative Tasks
  • Complete nightly audit of all daily financial transactions and ensure accuracy of guest folios.
  • Prepare daily summary reports for management and accounting.
  • Post charges and payments to guest accounts.
  • Balance and reconcile front desk cash drawer and credit card transactions.
  • Monitor room availability and manage overnight reservations or walk‑ins.
• Operations & Safety
  • Maintain a clean, secure, and welcoming front desk and lobby area.
  • Conduct nightly property walks and ensure security measures are in place.
  • Follow all company procedures and maintain accurate records of overnight incidents or issues.

• A dependable night owl who thrives in a quiet, independent work environment.
• Approachable, courteous, and calm under pressure.
• Highly organized with strong attention to detail.
• Able to handle sensitive guest situations with discretion and professionalism.

• Previous experience in hospitality, customer service, or night audit strongly preferred.
• Previous experience using Property Management Systems (e.g., Maestro, Opera, etc.).
• Comfortable working overnight shifts, weekends, and holidays.
• Proficiency with computers and ability to learn property management systems.
• Strong communication and basic math/accounting skills.
• Ability to stand for long periods and lift up to 25 lbs occasionally.

• One of the largest private employers in the county with a dynamic work setting and strong potential for career growth.
• Competitive hourly wage with a consistent overnight schedule (Thursday–Saturday).
• Comprehensive benefits for full‑time eligible employees, including health, dental, vision, and supplemental benefits, as well as PTO and on‑property perks.

Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.