Medical Group Director Patient Registration

Department: 70001 Wake Forest University Health Sciences - Ambulatory Services

Status:
Full time

Benefits Eligible:
Yes

Hours Per Week: 40

Schedule Details: M-F, 8-5; lead teammates who work extended hours and weekends.

Pay Range: $57.85 - $86.80

• Oversee and direct the coverage assistance process to increase gross self‑pay charges converted to Medicaid or other coverage while providing excellent customer experience throughout.
• Direct operations contributing to the collective review of more than 45,000 patients annually to secure coverage opportunities, generating $1B+ in gross self‑pay charges converted to Medicaid.
• Ensure compliance with Medicaid, marketplace or other regulations related to the eligibility and enrollment process.
• Manage, direct, and evaluate all processes to adhere to quality, productivity, and effectiveness standards.
• Demonstrate accountability through continuous quality improvement ensuring metrics and key performance indicators are met and exceeded; increased reimbursement by securing Medicaid or other coverage opportunities for patients.
• Build and develop a highly effective team to provide oversight for staffing, performance management and regulatory support.
• Participate in the design and continuous improvement of all processes that ensure accounts are managed promptly and effectively to secure Medicaid or other coverage.
• Collaborate and build synergies with internal and external partners.
• Ensure optimal resource utilization and institute measures that result in greater cost effectiveness and efficiency in operations while ensuring high patient satisfaction.
• Perform human resources responsibilities for staff, including interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develop and recommend operating and capital budgets and control expenditures within approved budget objectives.

None required.

Bachelor's Degree.

Typically requires 7+ years of experience in revenue cycle operations, preferably in scope with health coverage eligibility and enrollment. Minimum of 5 years in supervisory role managing staff, budgets, reimbursement and receivables management.

• Demonstrated leadership skills including project management, process improvement, problem solving, decision making, prioritization, delegation, team building, customer service and conflict resolution.
• Strong interpersonal, communication and organizational skills.
• Strong financial analysis and management, long‑range planning and forecasting, and negotiation skills.
• Strong background and knowledge in both hospital and revenue cycle operations/principles preferred.
• Strong background and knowledge in program management, government health plans and regulatory compliance.
• Experience in executing change and results based upon data analytics and directed goal sets of the leader of billing operations.
• Previous experience with system conversion and office re‑structure.
• Demonstrated interest in employee development, ability in interpersonal communications and sensitivity to teammate needs.

• Requires travel, which may expose to weather and road conditions.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.
• Occasionally lifts up to 20 lbs.

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job‑related instructions and perform any other job‑related duties requested by their leaders.

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